Automotive Sales Care Specialist | Customer Experience

Haddad Subaru; Pittsfield (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive pay

Weekly pay

Career growth opportunities

Job summary

Haddad Subaru in Pittsfield, MA is seeking an enthusiastic Automotive Sales Customer Care Representative to be the primary contact for customers, handling inquiries, delivering outstanding service, and supporting the sales team to ensure a smooth car buying experience.

Responsibilities include responding to inquiries, sharing vehicle information, coordinating test drives, maintaining CRM records, and following up post-sale to ensure satisfaction and foster repeat business.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Experience in customer service or sales, preferably in automotive industry.
• Strong communication and interpersonal skills.
• Proficient with computers and CRM software.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person visits.
• Provide detailed information about vehicle inventory, pricing, and financing options.
• Coordinate test drives and appointments between customers and sales personnel.
• Maintain accurate and up-to-date customer records in our CRM system.
• Assist in resolving customer concerns and escalating issues when necessary.
• Support the sales team to achieve monthly sales goals and enhance customer satisfaction.
• Follow up with customers post-sale to ensure continued satisfaction and encourage repeat business.

Skills

Customer service

Sales experience

CRM software

Communication skills

Multitasking

Education

High school diploma

Associate degree (preferred)

Bachelor’s degree (preferred)

Tools

CRM systems

Job description

Haddad Subaru in Pittsfield, MA is seeking an enthusiastic Automotive Sales Customer Care Representative to be the primary contact for customers, handling inquiries, delivering outstanding service, and supporting the sales team to ensure a smooth car buying experience.

Responsibilities include responding to inquiries, sharing vehicle information, coordinating test drives, maintaining CRM records, and following up post-sale to ensure satisfaction and foster repeat business.