Automotive Customer Engagement Specialist -CSR

Automotive Elegance LLC; Andover (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off

Paid Holidays

Life Insurance

HSA

Paid Training

Career Growth

Great team

Job summary

Automotive Elegance LLC in Andover, MA is seeking a Client Experience Specialist to greet customers, explain options, and ensure every visit feels welcoming. This full-time role runs Monday through Friday with no weekends, offering competitive hourly pay and commission opportunities.

You don't need automotive expertise; a positive attitude and love for helping people is enough. We provide training, a supportive team, and a culture that values teamwork, growth, and outstanding customer service.

Qualifications

• Experience in customer service or sales is a plus.
• Automotive industry experience not required.
• Excellent communication and people skills.

Responsibilities

• Welcome customers and create a strong first impression.
• Engage with clients and help select services to fit their needs.
• Learn about Paint Protection Film, ceramic coatings, window tint, and premium care.
• Prepare estimates, process invoices, and coordinate appointments.
• Assist with vehicle drop-offs, walk-arounds and deliveries.
• Coordinate with installation and management teams to keep operations running.
• Follow up with prospective and existing customers.
• Maintain a professional, organized showroom.
• Support occasional vehicle photography and social media content.

Skills

Customer service

Sales

Communication

Relationship building

Team player

Job description

Love Cars, Great People & Having Your Weekends Off? We're Hiring!

Client Experience Specialist / Customer Relations Associate

Automotive Elegance | Andover, MA

$22–$25/Hour + Commission Opportunities

FULL-TIME | MONDAY–FRIDAY | NO WEEKENDS!

Love Cars? Love People? You Might Love Working Here!

Imagine coming to work every day surrounded by beautiful cars, a great group of people, and an upbeat environment where your personality, ideas, and contributions actually matter.

At Automotive Elegance, that's exactly the kind of workplace we've worked hard to create!

We're looking for an outgoing, energetic, and personable individual to join our Andover team as a Client Experience Specialist.

And here's one of the best parts: You'll enjoy a Monday through Friday work schedule, giving you your weekends back!

You don't need to be a car expert, and you don't need experience in the automotive industry. If you enjoy talking with people, have a positive attitude, and take pride in providing exceptional customer service, we'll teach you everything you need to know.

We're looking for personality, enthusiasm, a great work ethic, and someone who genuinely enjoys being part of a team.

A Little About Us

Automotive Elegance isn't your typical automotive shop.

We're a family-owned, growing automotive protection company that has been in business for more than 25 years. We've earned national recognition as XPEL's U.S. Dealer of the Year every year since 2017, and we're proud of the reputation we've built for quality, professionalism, and an exceptional customer experience.

Our facilities are filled with everything from Teslas, BMWs, and Porsches to Corvettes, Ferraris, and other incredible vehicles.

But as much as we love cars, our people are what make Automotive Elegance special.

We believe work should be enjoyable. We've built a culture where teamwork, positivity, communication, and personal growth are genuinely important. We encourage new ideas, recognize great work, and invest in helping our employees succeed.

We're growing, and we want people who are excited to grow with us!

What Does a Typical Day Look Like?

Every day brings something a little different, which is part of what makes this position so enjoyable.

You'll be one of the friendly faces welcoming our clients, helping them understand their options, and making sure their experience with Automotive Elegance is exceptional from beginning to end.

You'll Have The Opportunity To

• Welcome customers and create an outstanding first impression.
• Spend your days around some truly incredible vehicles.
• Build relationships with clients and help them choose services that best fit their needs.
• Learn about Paint Protection Film, ceramic coatings, window tint, and premium automotive care.
• Prepare estimates, process invoices, and coordinate vehicle appointments.
• Assist with vehicle drop-offs, walk-arounds, and deliveries.
• Communicate with our installation and management teams to keep everything running smoothly.
• Follow up with prospective and existing customers.
• Help maintain a professional, organized, and welcoming showroom.
• Occasionally assist with vehicle photography and social media content.

This is a great combination of customer service, relationship building, and sales, without the high-pressure environment often associated with traditional sales positions.

Who Would Be a Great Fit?

We're much more interested in finding the right person than someone with a perfect résumé.

You Might Be a Great Fit If You

• Love meeting new people and making them feel welcome.
• Have an outgoing, friendly, and positive personality.
• Enjoy being part of a close-knit, supportive team.
• Are organized, dependable, and pay attention to the little details.
• Communicate confidently in person, by phone, and through email.
• Enjoy learning new things and challenging yourself.
• Take pride in representing a company and providing great service.
• Have a natural ability to build relationships and recognize opportunities.
• Love cars, or simply think it would be pretty cool to work around them every day!

Customer service, hospitality, retail, or sales experience is a plus, but automotive experience is absolutely not required.

We'll provide the training and support to help the right person succeed.

Why You'll Love Working Here

We want our employees to enjoy their jobs, feel appreciated, and have a healthy balance between their work and personal lives.

Here's What You Can Look Forward To

• MONDAY–FRIDAY SCHEDULE: Enjoy your weekends off!
• COMPETITIVE PAY: $22–$25 per hour, depending on experience.
• COMMISSION OPPORTUNITIES: Earn additional income by helping customers discover services that meet their needs.
• HEALTH, DENTAL & VISION INSURANCE
• 401(k) WITH COMPANY MATCH
• PAID TIME OFF & PAID HOLIDAYS
• EMPLOYER-PAID LIFE INSURANCE
• HEALTH SAVINGS ACCOUNT (HSA)
• PAID TRAINING: We'll teach you about our products, services, and processes.
• CAREER GROWTH: Opportunities to advance as our company continues to expand.
• A GREAT TEAM: Work alongside people who support one another and genuinely enjoy what they do.
• AN AMAZING AUTOMOTIVE ENVIRONMENT: Spend your days surrounded by beautiful vehicles and people who appreciate them.

Looking for More Than Just Another Job?

Maybe you're working in retail, hospitality, customer service, or a dealership and are ready for something different. Maybe you're tired of working weekends, or you're simply looking for a company where you can build a career, make great connections, and actually enjoy coming to work.

Whatever your background, if you're motivated, personable, and excited about joining a great team, we'd love the opportunity to meet you.

Location: Andover, MA

Position: Full-Time

Schedule: Monday–Friday, No Weekends

Pay: $22–$25/hour + Commission Opportunities

Experience: Customer Service or Sales Preferred, Automotive Experience Not Required