Automotive Customer Care Advocate (On-Site)

Creative Solutions Services, LLC; Sandy Springs (GA); On-site; USD 32,000 - 52,000; Part time

Job summary

Creative Solutions Services, LLC is seeking a Customer Support Advocate for an on-site contract role. The position requires 2+ years in customer service, strong communication, and the ability to stay calm under pressure while resolving inquiries.

You will coordinate with dealerships, document interactions, and escalate complex issues to Tier 2 as needed, all while delivering professional, empathetic service and contributing to process improvements.

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years of customer service, retail, or call center experience.
• Strong communication and emotional intelligence are essential.
• Ability to remain calm in challenging situations.

Responsibilities

• Support first-tier escalated customer inquiries with clear communication and timely follow-up.
• Coordinate with dealerships to resolve concerns and enhance customer satisfaction.
• Manage and resolve first-level escalated customer issues professionally and empathetically.
• Escalate complex cases to Tier 2 Advocacy as needed.
• Deliver clear and confident post-warranty resolution decisions.
• Conduct research and document all interactions in internal systems.
• Coordinate with dealership partners to support case outcomes.
• Follow up consistently to ensure timely resolutions.
• Identify patterns and suggest process improvements.

Skills

Customer service experience

Communication

Emotional intelligence

Calm under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM tools

Digital systems

Job description

Creative Solutions Services, LLC is seeking a Customer Support Advocate for an on-site contract role. The position requires 2+ years in customer service, strong communication, and the ability to stay calm under pressure while resolving inquiries.

You will coordinate with dealerships, document interactions, and escalate complex issues to Tier 2 as needed, all while delivering professional, empathetic service and contributing to process improvements.