Automotive Customer Care Center Representative

Vaden; Savannah (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) plan

Paid vacation and holidays

Employee discounts on vehicles and服务

Career advancement opportunities

Training and development

Job summary

Vaden Automotive is seeking an Automotive Customer Care Center Representative to join our Service Customer Care team. This role focuses on connecting with customers to schedule service appointments and ensure a positive experience.

Ideal candidates have automotive service knowledge, strong communication skills, and the ability to work in a fast-paced environment. The position offers hourly pay with commission opportunities and benefits.

Qualifications

• High school diploma or equivalent.
• Previous automotive Service Advisor/BDC/Customer Service experience preferred.
• Experience scheduling service appointments and follow-up is a plus.
• Strong customer service, verbal and written communication skills.
• Ability to handle high volume of inbound/outbound calls.
• Familiarity with dealership service operations and maintenance schedules.
• Experience with DMS/CRM systems is preferred.

Responsibilities

• Handle inbound and outbound customer calls, emails, and text messages related to automotive service needs.
• Schedule maintenance, repair, recall, and other service appointments for our dealership service departments.
• Proactively contact customers regarding recommended maintenance, declined services, and upcoming service needs.
• Follow up with customers who have missed or canceled appointments to assist with rescheduling.
• Help maximize service appointment opportunities while providing an excellent customer experience.
• Answer general customer questions regarding dealership service offerings, maintenance schedules, and appointment availability.
• Work closely with Service Advisors, Service Managers, and dealership personnel to coordinate customer appointments.
• Maintain accurate customer information, appointment details, and communication records within dealership systems.
• Monitor appointment confirmations and follow up to help improve appointment show rates.
• Identify opportunities to bring customers back into our service departments.
• Meet individual performance goals related to call activity, appointment scheduling, and customer engagement.
• Handle customer concerns professionally and assist with directing customers to the appropriate dealership personnel.
• Support additional customer care initiatives and departmental needs as assigned.

Skills

Customer service

Scheduling

Communication

CRM experience

Multitasking

Phone handling

Education

High school diploma or equivalent

Tools

DMS

CRM software

Outlook

Microsoft Teams

Job description

Grow Your Career with Vaden Automotive!

About the Role

Vaden Automotive is looking for a motivated, energetic, and customer-focused Automotive Customer Care Center Representative to join our growing Service Customer Care team!

This position is ideal for someone who enjoys connecting with customers, has a strong understanding of automotive service operations, and knows how to turn customer conversations into scheduled service appointments.

As a Customer Care Center Representative, you'll play an important role in supporting our dealership service departments by assisting customers with scheduling maintenance and repair appointments, following up on service needs, and helping ensure a positive customer experience.

Previous automotive Service Advisor orBDC experience is strongly preferred, as we're looking for someone who understands dealership service processes, maintenance recommendations, and the importance of keeping our service lanes busy!

If you're organized, outgoing, comfortable on the phone, and enjoy working in a fast-paced automotive environment, we want to hear from you!

What We Offer

• $16–$18 per hour, based on experience, PLUS commission!

• Performance-based earning opportunities

• Health, Dental, and Vision Insurance

• Supplemental Insurance including Accident, Disability, Life, Critical Illness, and Cancer Wellness

• 401(k) plan

• Paid vacation and holidays

• Employee discounts on vehicles and service

• Career advancement opportunities

• Excellent training and ongoing development

• Positive and professional team environment

What You'll Do

• Handle inbound and outbound customer calls, emails, and text messages related to automotive service needs

• Schedule maintenance, repair, recall, and other service appointments for our dealership service departments

• Proactively contact customers regarding recommended maintenance, declined services, and upcoming service needs

• Follow up with customers who have missed or canceled appointments to assist with rescheduling

• Help maximize service appointment opportunities while providing an excellent customer experience

• Answer general customer questions regarding dealership service offerings, maintenance schedules, and appointment availability

• Work closely with Service Advisors, Service Managers, and dealership personnel to coordinate customer appointments

• Maintain accurate customer information, appointment details, and communication records within dealership systems

• Monitor appointment confirmations and follow up to help improve appointment show rates

• Identify opportunities to bring customers back into our service departments

• Meet individual performance goals related to call activity, appointment scheduling, and customer engagement

• Handle customer concerns professionally and assist with directing customers to the appropriate dealership personnel

• Support additional customer care initiatives and departmental needs as assigned

What We're Looking For

• Previous automotive Service Advisor, BDC, or dealership Customer Service experience strongly preferred

• Familiarity with automotive maintenance, repair services, and dealership service department operations

• Experience scheduling service appointments and handling customer follow-up is a plus

• Strong customer service skills with a proactive, results-driven mindset

• Excellent verbal and written communication skills

• Comfortable handling a high volume of inbound and outbound calls

• Ability to build rapport with customers and confidently encourage appointment scheduling

• Strong organizational skills and attention to detail

• Ability to multitask and navigate multiple systems in a fast-paced environment

• Experience with dealership management systems (DMS), service scheduling software, or CRM platforms preferred

• Strong computer skills, including Microsoft Teams and Outlook

• Professional, dependable, and positive attitude

• Comfortable working toward performance goals and commission opportunities

• High school diploma or equivalent

Join Our Team

At Vaden Automotive, we believe great customer experiences start with great people! Our Customer Care Center plays an important role in keeping our service departments connected with customers and ensuring their vehicles receive the care they need.

As an Automotive Customer Care Center Representative, you'll have the opportunity to put your automotive service knowledge and communication skills to work while earning $16–$18 per hour plus commission!

Vaden Automotive is an equal-opportunity employer committed to fostering an inclusive workplace where talent thrives.