Automotive CSR — Fast-Paced Support with Growth & Benefits

Gerber Collision & Glass; Ames (IA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

PTO

Parental Leave

Medical Insurance Day 1

401(k) with match

Short-Term Disability

Life Insurance

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass in Ames, IA is seeking a Customer Service Representative to deliver an exceptional customer experience in a fast-paced repair facility. You will manage appointment scheduling, Insurance communications, and administrative tasks to support the repair team.

Responsibilities include coordinating repairs with insurers, preparing repair orders, and maintaining accurate CCC One notes. This role requires strong communication, attention to detail, and a customer-focused attitude.

Qualifications

• High school diploma or GED; 1 year admin experience preferred.
• Experience in auto body environment and customer service a plus.
• Excellent communication and organizational skills.

Responsibilities

• Schedule vehicle repairs and manage appointment flow using CCC One.
• Obtain insurance authorizations and documentation for repairs.
• Prepare RO work packets with QC checklists and parts lists.
• Record all communications with customers and insurers in CCC One.
• Update rental car information and monitor ARMS entries.

Skills

Multitasking

Attention to detail

Communication skills

Sales drive

Customer service

Education

High School Diploma or GED

Tools

CCC One

ARMS

Job description

Gerber Collision & Glass in Ames, IA is seeking a Customer Service Representative to deliver an exceptional customer experience in a fast-paced repair facility. You will manage appointment scheduling, Insurance communications, and administrative tasks to support the repair team.

Responsibilities include coordinating repairs with insurers, preparing repair orders, and maintaining accurate CCC One notes. This role requires strong communication, attention to detail, and a customer-focused attitude.