Concierge Customer Service Representative

Percepta LLC; Allen Park (MI); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k) Retirement Plan

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Job summary

Percepta LLC is seeking a Concierge Customer Service Representative in Allen Park, Michigan. This role involves delivering exceptional service to support consumers with mobility challenges through innovative technology.

The ideal candidate should have 3–5 years of customer service experience, excellent communication skills, and a passion for technology. Benefits include health insurance, a 401(k) plan, paid time off, and more.

Qualifications

• 3–5 years of experience in customer service, training, public relations, sales, or marketing.
• A passion for exceptional customer service and technology.
• Savvy with the use of technology and social media.

Responsibilities

• Deliver an exceptional member experience in every interaction.
• Build strong relationships with members through empathetic support.
• Provide clear, insightful guidance and hands-on support.
• Proactively identify opportunities for improvement.

Skills

Excellent communication skills

Experience with social media

Customer service experience

Education

High school diploma

Associate or bachelor's degree

Job description

Concierge Customer Service Representative (04DBJ)

Allen Park, Michigan (onsite)

What You’ll Be Doing

The Concierge Customer Service Representative is a trusted expert and the welcoming voice of an innovative new program designed to support consumers with mobility challenges. In this dynamic role, you’ll deliver exceptional service and specialized guidance while helping shape a first‑of‑its‑kind experience that connects users through a modern social media platform—via phone, video chat, or online chat. You’ll play a key role in creating meaningful, accessible, and seamless interactions that make a real difference in people’s daily lives.

Typical Day

• Deliver an exceptional, high‑quality member experience in every interaction, serving as a trusted guide through a modern, innovative technology experience.
• Build strong, meaningful relationships with members by providing empathetic, high‑touch support that fosters trust, loyalty, and long‑term engagement.
• Provide clear, insightful guidance and hands‑on support to members in need.
• Diagnose issues accurately and resolve them through effective coaching and education.
• Collaborate with legacy app owners to troubleshoot and drive timely resolution of complex issues.
• Investigate and resolve billing and payment inquiries with accuracy and attention to detail.
• Own the end‑to‑end member experience, making informed decisions on escalation and resolution to ensure satisfaction and retention.
• Proactively identify opportunities for improvement and contribute innovative ideas to enhance program excellence.

What You Bring

• High school diploma required; an associate or bachelor’s degree is a plus.
• 3–5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
• A passion for exceptional customer service, the automotive industry, and cutting‑edge technology.
• Excellent communication skills—both verbal and written.
• Savvy with the use of technology, software, and social media (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

What You Can Expect

• Starting pay range of $16.00–$22.00 per hour (based on experience and other factors).
• Health/Dental/Vision/Life Insurance, with Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Traditional 401(k) Retirement Plan.
• Vacation/Sick Time and Paid Holidays.
• Tuition Reimbursement and Training & Development Programs (Percepta College).
• Employee Assistance Program (EAP).
• Employee Discount Program.

Equal Employment Opportunity

Percepta is a proud equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within its global teams.