Customer Service Representative

Percepta; Dearborn (MI); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k) Retirement Plan

Tuition Reimbursement

Employee Discount Program

Award-Winning Employee Rewards & Recognition

Job summary

Percepta is hiring a Customer Service Representative to join their team in Allen Park, Michigan. In this onsite role, you will provide exceptional support and guidance to customers, ensuring a positive experience through a modern technology-driven program.

The ideal candidate will have 3-5 years of customer service experience, excellent communication skills, and a passion for technology. Percepta offers competitive pay, comprehensive benefits, and a supportive work culture.

Qualifications

• 3–5 years of experience in customer service, training, or related fields.
• Passion for customer service and the automotive industry.
• Savvy with technology and current trends.

Responsibilities

• Deliver high-quality support to members.
• Provide guidance and expert advice.
• Diagnose and resolve issues efficiently.
• Collaborate with teams to troubleshoot complex problems.
• Investigate billing inquiries with care.
• Own the member experience and ensure effective resolution.
• Contribute to program improvements.

Skills

Customer service experience

Excellent communication skills

Technological savvy

Education

High school diploma

Associate or bachelor’s degree

Tools

Social media applications

Software proficiency

Job description

Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer Service Representative working onsite in Allen Park, Michigan, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award‑winning, people‑first culture.

What You’ll Be Doing

The Customer Service Representative plays a key role in building trust and delivering exceptional support as a knowledgeable expert on an innovative new program designed to empower consumers with mobility challenges. This forward‑thinking initiative offers a seamless, modern way to connect with users through a social media‑based platform—supporting them by phone, video chat, or online messaging.

During a Typical Day, You’ll

• Deliver exceptional, high‑quality support in every member interaction, ensuring a positive and seamless experience.
• Provide clear, thoughtful guidance and expert advice to members navigating the program.
• Diagnose issues efficiently and resolve them with a focus on education, empowerment, and long‑term understanding.
• Collaborate with legacy application owners to troubleshoot and resolve complex issues.
• Investigate and resolve billing and payment‑related inquiries with accuracy and care.
• Own the end‑to‑end member experience, making sound judgment calls on escalation while ensuring timely and effective resolution.
• Act as a trusted guide, helping members confidently navigate an innovative, technology‑driven experience.
• Contribute ideas and improvements that enhance the program and strengthen member satisfaction and loyalty.

What You Bring To The Role

• High school diploma required; an associate or bachelor’s degree is a plus.
• 3 – 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
• A passion for exceptional customer service, the automotive industry, and cutting‑edge technology.
• Excellent communication skills – both verbal and written.
• Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

What You Can Expect

• Starting pay rate of $16.00 per hour; some positions may pay up to $22.00 per hour (based on experience and other factors).
• Health/Dental/Vision/Life Insurance, with Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Traditional 401(k) Retirement Plan.
• Vacation/Sick Time and Paid Holidays.
• Tuition Reimbursement and Training & Development Programs (Percepta College).
• Employee Assistance Program (EAP).
• Employee Discount Program.
• Award‑Winning Employee Rewards & Recognition Program (Perci Perks).

Percepta is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.