Automotive Client Services Specialist – Tier 1 Support

McLaren Automotive Ltd; Dallas (TX); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

15 vacation days

14 bank holidays

Private Medical Insurance

401k Company Matched

Descripción de la vacante

McLaren Automotive is seeking a Client Services Executive based in Dallas, TX, to manage communications with customers, support internal teams, and provide Tier 1 technical assistance. The role emphasizes strong written and verbal communication, problem solving, and a customer-first mindset.

You will handle inquiries via phone and email, collaborate with attorneys as needed, and contribute to improving overall customer service. A professional, results-oriented attitude is essential.

Formación

• 3-5 years of customer service experience, preferably in a call center environment
• Evidence of exceptional ability
• Ability to deal with multiple inquiries per day via inbound/outbound phone calls and email
• Ability to adapt in a fast-paced changing environment
• Excellent written and verbal communication skills

Responsabilidades

• Answer phone or email inquiries from customers
• Communicate with internal teams to improve McLaren customer service
• Provide Tier 1 technical support
• Handle escalated customer inquiries including follow up and all communication
• Answer questions regarding various aspects of the McLaren business
• Communicate with attorneys
• Review requests for goodwill and vehicle repurchases
• Gather all supporting information to evaluate claims and investigate events
• Document and report on vehicle quality
• Additional duties required as needed

Conocimientos

Customer service

Verbal communication

Written communication

Problem solving

Microsoft Office

Herramientas

Excel

Word

Outlook

Microsoft Office

Descripción del empleo

McLaren Automotive is seeking a Client Services Executive based in Dallas, TX, to manage communications with customers, support internal teams, and provide Tier 1 technical assistance. The role emphasizes strong written and verbal communication, problem solving, and a customer-first mindset.

You will handle inquiries via phone and email, collaborate with attorneys as needed, and contribute to improving overall customer service. A professional, results-oriented attitude is essential.