Client Services Executive

McLaren Automotive Ltd; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

15 vacation days

14 bank holidays

Private Medical Insurance

401k Company Matched

Job summary

McLaren Automotive is seeking a Client Services Executive based in Dallas, TX, to manage communications with customers, support internal teams, and provide Tier 1 technical assistance. The role emphasizes strong written and verbal communication, problem solving, and a customer-first mindset.

You will handle inquiries via phone and email, collaborate with attorneys as needed, and contribute to improving overall customer service. A professional, results-oriented attitude is essential.

Qualifications

• 3-5 years of customer service experience, preferably in a call center environment
• Evidence of exceptional ability
• Ability to deal with multiple inquiries per day via inbound/outbound phone calls and email
• Ability to adapt in a fast-paced changing environment
• Excellent written and verbal communication skills

Responsibilities

• Answer phone or email inquiries from customers
• Communicate with internal teams to improve McLaren customer service
• Provide Tier 1 technical support
• Handle escalated customer inquiries including follow up and all communication
• Answer questions regarding various aspects of the McLaren business
• Communicate with attorneys
• Review requests for goodwill and vehicle repurchases
• Gather all supporting information to evaluate claims and investigate events
• Document and report on vehicle quality
• Additional duties required as needed

Skills

Customer service

Verbal communication

Written communication

Problem solving

Microsoft Office

Tools

Excel

Word

Outlook

Microsoft Office

Job description

What to Expect

Based at our headquarters in Dallas, TX, the Client Services Executive is a challenging and rewarding role which presents the opportunity to engage with all of McLaren’s customers daily. The Client Services Executive is responsible for owning communications between McLaren and our customers. This includes answering phone calls and/or responding to emails regarding McLaren products, McLaren retailers and many other aspects of the business.Being a Client Services Executive at McLaren presents the opportunity to work with all internal teams and stay current on exciting changes and announcements that affect our customers!

The Client Services Executive should have strong verbal communication, writing, follow up and problem solving skills and should be results oriented to deliver the customers’ expectations.

What You'll Do

• Answer phone or email inquiries from customers
• Communicate with internal teams to improve McLaren customer service
• Provide Tier 1 technical support
• Handle escalated customer inquiries including follow up and all communication
• Answer questions regarding various aspects of the McLaren business
• Communicate with attorneys
• Review requests for goodwill and vehicle repurchases
• Gather all supporting information to evaluate claims and investigate events, as required
• Document and report on vehicle quality
• Additional duties required as needed

What You'll Bring

• 3 - 5 years of customer service experience, preferably in a call center environment
• Evidence of exceptional ability
• Ability to deal with multipleinquiresper day via inbound/outbound phone calls and email
• Ability to adapt in a fastpacechanging environment
• Strong computer skills (Excel, Word, Outlook and other Microsoft and related applications)
• Knowledge of the automotive industry is strongly preferred
• Excellent written and verbal communication skills required
• Excellent customer service skills required

What We'll Do for You

We offer a wide ranging benefits package, which includes:

• Structured career development framework
• 15 vacation days, plus 14 bank holiday days
• Private Medical Insurance paid by company
• 401k Company Matched

Who Are We?

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks.

McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey.