Automotive Client Experience Coordinator

the JRT agency; Farmington Hills (MI); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Healthcare

Dental & Vision

401(k)

Paid time off

Bonus eligibility

Professional development

Work-life balance

Job summary

the JRT agency is seeking an experienced Client Service Coordinator to join our automotive team. This hybrid role blends customer care, account support, and hands-on experiential work, requiring comfort jumping between calls, client decks, and event checklists in one afternoon.

You’ll serve as the first point of contact for clients and dealers, assist account teams with day-to-day program management, and help run experiential tour events including some travel.

Qualifications

• Bachelor's degree or equivalent experience.
• 3-5 years in customer service or account coordination.
• Strong written and verbal communication with phone etiquette.
• Highly organized with ability to manage multiple priorities.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Willingness to travel occasionally for client events.
• Automotive, dealership, agency, or marketing experience is a plus.

Responsibilities

• Serve as a first point of contact for calls and emails for client brands.
• Support account teams with planning, development, and execution of programs.
• Assist with project details, schedules, and deliverables to keep work on track.
• Support experiential events and tour stops, including travel.
• Collaborate with creative, digital, and multimedia teams on client work.

Skills

Customer service

Account coordination

Event planning

Communication

Organization

MS Office

Education

Bachelor's degree or equivalent experience

Job description

the JRT agency is seeking an experienced Client Service Coordinator to join our automotive team. This hybrid role blends customer care, account support, and hands-on experiential work, requiring comfort jumping between calls, client decks, and event checklists in one afternoon.

You’ll serve as the first point of contact for clients and dealers, assist account teams with day-to-day program management, and help run experiential tour events including some travel.