Client Service Coordinator - Automotive Marketing

The JRT Agency; Farmington Hills (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Healthcare, dental and vision coverage

401(k)

Bonus eligibility

Professional development

Work‑life balance

Job summary

the JRT agency is looking for an experienced Client Service Coordinator to join our automotive team. This is a hybrid role, built for someone who loves people, thrives on details and isn't afraid to jump between a phone call, a client deck and an event checklist in the same afternoon.

This position blends three things we value most at JRT: genuine customer care, sharp account support and hands‑on experiential work.

Qualifications

• This role requires a Bachelor's degree or equivalent experience.
• 3-5 years of professional experience in customer service, account coordination, events or related field.
• Strong written and verbal communication skills, with excellent phone etiquette.
• Highly organized and detail‑oriented, able to manage multiple priorities in a fast‑paced environment.
• Willingness to travel occasionally for client events.
• Automotive, dealership, agency or marketing experience is a plus.

Responsibilities

• Serve as a first point of contact for incoming calls and emails on behalf of client brands.
• Take a consultative, problem‑solving approach to inquiries (not a call‑center script).
• Handle challenging situations with professionalism, creativity and courtesy.
• Build positive, lasting relationships with clients, customers and colleagues.
• Support account teams in planning, development and execution of marketing programs and projects.
• Help manage project details, schedules and deliverables to keep work on track.
• Gather information, conduct research and support program reporting as needed.
• Collaborate with creative, digital and multimedia teams to support integrated client work.
• Assist with planning and on‑the‑ground execution of client events and tour stops, including occasional travel.

Skills

Communication skills

Organizational skills

Phone etiquette

Travel willingness

Client service mindset

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

the JRT agency® is looking for an experienced Client Service Coordinator to join our automotive team.This is a hybrid role, built for someone who loves people, thrives on details and isn't afraid to jump between a phone call, a client deck and an event checklist in the same afternoon.

This position blends three things we value most at JRT: genuine customer care, sharp account support and hands‑on experiential work. You'll be the calm, friendly voice on the phone one moment and the person keeping a video project moving through our system the next. If you like variety, enjoy solving problems on the fly and want real exposure to how an integrated marketing agency operates, this role is for you.

Role Overview

This Client Service Coordinator role supports our automotive aftermarket and OEM clients across three fronts: serving as a first point of contact for customers and dealers, assisting account teams with day‑to‑day program management and lending a hand at experiential tour events (including some travel). No two days look the same (and that's the point)!

Job Responsibilities

Client & Customer Support

• Serve as a first point of contact for incoming calls and emails on behalf of client brands
• Take a consultative, problem‑solving approach to inquiries (never a call‑center script)
• Handle challenging situations with professionalism, creativity and courtesy
• Build positive, lasting relationships with clients, customers and colleagues

Account & Project Support

• Support account teams in the planning, development and execution of marketing programs and projects. This role also works directly with clients as often as needed.
• Help manage project details, schedules and deliverables to keep work on track
• Gather information, conduct research and support program reporting as needed
• Collaborate with creative, digital and multimedia teams to support integrated client work
  

Experiential & Event Support

• Assist with planning and on‑the‑ground execution of client events and tour stops, including occasional travel
• Support our Automotive Influencer program as needed
• Contribute to ideation and hands‑on support for other experiential programs as needed

Qualifications

• Bachelor's degree or equivalent experience
• 3-5 years of professional experience in customer service, account coordination, events or a related field (internships and co‑ops count)
• Strong written and verbal communication skills, with excellent phone etiquette
• Highly organized and detail‑oriented, with the ability to manage multiple priorities in a fast‑paced environment
• Working knowledge of Microsoft Office, including Excel, Word and Outlook
• Willingness to travel occasionally for client events
• Automotive, dealership, agency or marketing experience is a plus

About the JRT agency ®

the JRT agency is a full‑service marketing communications agency serving B2B and B2C clients across a wide range of industries. We are serious about the quality of our work, collaborative in how we create it and proud to put our name on what we deliver.

Benefits include competitive pay, paid time off, healthcare, dental and vision coverage, a 401(k), bonus eligibility, professional development and a culture that values exceptional work and work‑life balance.

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.