Client Services Coordinator

the JRT agency; Farmington Hills (MI); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Healthcare

Dental & Vision

401(k)

Paid time off

Bonus eligibility

Professional development

Work-life balance

Job summary

the JRT agency is seeking an experienced Client Service Coordinator to join our automotive team. This hybrid role blends customer care, account support, and hands-on experiential work, requiring comfort jumping between calls, client decks, and event checklists in one afternoon.

You’ll serve as the first point of contact for clients and dealers, assist account teams with day-to-day program management, and help run experiential tour events including some travel.

Qualifications

• Bachelor's degree or equivalent experience.
• 3-5 years in customer service or account coordination.
• Strong written and verbal communication with phone etiquette.
• Highly organized with ability to manage multiple priorities.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Willingness to travel occasionally for client events.
• Automotive, dealership, agency, or marketing experience is a plus.

Responsibilities

• Serve as a first point of contact for calls and emails for client brands.
• Support account teams with planning, development, and execution of programs.
• Assist with project details, schedules, and deliverables to keep work on track.
• Support experiential events and tour stops, including travel.
• Collaborate with creative, digital, and multimedia teams on client work.

Skills

Customer service

Account coordination

Event planning

Communication

Organization

MS Office

Education

Bachelor's degree or equivalent experience

Job description

the JRT agency is looking for an experienced Client Service Coordinator to join our automotive team. This is a hybrid role, built for someone who loves people, thrives on details and isn't afraid to jump between a phone call, a client deck and an event checklist in the same afternoon.

This position blends three things we value most at JRT: genuine customer care, sharp account support and hands‑on experiential work. You'll be the calm, friendly voice on the phone one moment and the person keeping a video project moving through our system the next. If you like variety, enjoy solving problems on the fly and want real exposure to how an integrated marketing agency operates, this role is for you.

Role Overview

This Client Service Coordinator role supports our automotive aftermarket and OEM clients across three fronts: serving as a first point of contact for customers and dealers, assisting account teams with day-to-day program management and lending a hand at experiential tour events (including some travel). No two days look the same (and that's the point)!

Job Responsibilities

Client & Customer Support

• Serve as a first point of contact for incoming calls and emails on behalf of client brands
• Take a consultative, problem‑solving approach to inquiries — never a call‑center script
• Handle challenging situations with professionalism, creativity, and courtesy
• Build positive, lasting relationships with clients, customers, and colleagues

Account & Project Support

• Support account teams in the planning, development, and execution of marketing programs and projects. This role also works directly with clients as often as needed.
• Help manage project details, schedules, and deliverables to help keep work on track
• Gather information, conduct research, and support reporting as needed
• Collaborate with creative, digital, and multimedia teams to support integrated client work

Experiential & Event Support

• Assist with planning and on‑the‑ground execution of client events and tour stops, including occasional travel
• Support our Automotive Influencer program as needed
• Contribute to ideation and hands‑on support for other experiential programs as needed

Qualifications

• Bachelor's degree or equivalent experience
• 3-5 years of professional experience in customer service, account coordination, events, or a related field — internships and co‑ops count
• Strong written and verbal communication skills, with excellent phone etiquette
• Highly organized and detail‑oriented, with the ability to manage multiple priorities in a fast‑paced environment
• Working knowledge of Microsoft Office, including Excel, Word, and Outlook
• Willingness to travel occasionally for client events.
• Automotive, dealership, agency, or marketing experience is a plus

About the JRT agency

The JRT agency is a full‑service marketing communications agency serving B2B and B2C clients across a wide range of industries. We are serious about the quality of our work, collaborative in how we create it, and proud to put our name on what we deliver.

Benefits include

competitive pay, paid time off, healthcare, dental and vision coverage, a 401(k), bonus eligibility, professional development, and a culture that values exceptional work and work‑life balance.

If you're looking for a position where you can work with people, experience different sides of agency life, and rarely have a boring day, we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.