Automotive Center Service Writer

All Tune Franchising; San Antonio (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Company-provided uniforms

Supplemental insurance options

Paid time off

Paid holidays

Employee discounts

Growth opportunities

Professional training

Uniforms provided

OTE bonuses

Job summary

All Tune San Antonio-6178 seeks an experienced Automotive Center Service Writer to be the primary customer contact, assess needs, and present maintenance recommendations clearly. You will coordinate repair orders, communicate with technicians, manage estimates and invoices, and promote additional services to build strong customer relationships.

The role emphasizes organized, personable, detail-oriented professionals who can balance service quality with sales goals while contributing to a

Qualifications

• 3+ years of sales or customer service experience in automotive repair or service required.
• Strong communication and multitasking abilities in a fast-paced shop setting.
• Ability to coordinate service orders, estimates, and invoicing accurately.

Responsibilities

• Greet customers, assess service needs, and present options clearly.
• Prepare estimates, work orders, and invoices in the POS system.
• Coordinate with technicians to ensure timely, quality service and follow up with customers.
• Maintain front office organization and support sales and customer relationships.

Skills

Sales experience

Customer service

Communication

Organizational skills

Education

High School Diploma

Job description

• Supportive, team-oriented environment with growth opportunities
• Paid specialty seminars and ongoing professional training
• Company-paid ASE and certification testing completion
• Employee discounts on automotive services and repairs
• Company-provided uniforms
• Supplemental insurance options
• Paid time off and paid holidays (based on tenure)
• Competitive hourly wage + potential for performance-based bonuses
• Bonus based on performance

Benefits

• Supportive, team-oriented environment with growth opportunities
• Paid specialty seminars and ongoing professional training
• Company-paid ASE and certification testing completion
• Employee discounts on automotive services and repairs
• Company-provided uniforms
• Supplemental insurance options
• Paid time off and paid holidays (based on tenure)
• Competitive hourly wage + potential for performance-based bonuses
• Bonus based on performance

Automotive Center Service Writer

All Tune San Antonio-6178 – San Antonio, TX

About Us

All Tune San Antonio-6178 is a trusted automotive repair and service center in San Antonio, TX dedicated to providing high-quality automotive maintenance, diagnostics, and repair with integrity and professionalism.

We’re seeking an experienced and customer-focused Automotive Center Service Writer to join our team. This is an excellent opportunity for someone with strong communication and sales skills who enjoys helping customers, coordinating service operations, and contributing to a successful and growing shop.

At All Tune San Antonio-6178, we believe our people are our greatest asset—and we invest in your growth with training, certifications, and advancement opportunities.

Position Overview

The Automotive Center Service Writer serves as the key point of contact between customers and the shop team, ensuring a seamless service experience from start to finish. You’ll greet customers, assess their vehicle service needs, and present maintenance and repair recommendations in a clear, professional manner.

This role involves coordinating repair orders, maintaining communication between customers and technicians, and managing shop operations to ensure timely, high-quality service. The ideal candidate is organized, personable, detail-oriented, and skilled in both customer service and sales.

Key Responsibilities

• Greet customers professionally and assess service and repair needs
• Communicate clearly about maintenance recommendations and repair options
• Prepare accurate estimates, work orders, and invoices using the shop’s POS system
• Coordinate with technicians to ensure efficient workflow and quality control
• Maintain inventory control and order parts as needed
• Monitor profit margins and help achieve sales and productivity goals
• Conduct follow-up calls to ensure customer satisfaction and build lasting relationships
• Generate new business by calling on local commercial accounts and fleet customers
• Maintain a clean, organized, and professional front office area
• Mentor less experienced team members and promote a collaborative team culture

Schedule

• Monday through Friday – no weekends
• Occasional overtime may be available

Qualifications

• High School Diploma or equivalent required
• 3+ years of sales or customer service experience required in an automotive repair or service environment preferred
• Knowledge of fleet accounts and aftermarket warranty companies is a plus
• Strong communication, organizational, and problem-solving skills
• Ability to multitask in a fast-paced environment
• Must be at least 18 years old with a valid state driver’s license and clean driving record
• Team player with a positive attitude and a commitment to continuous learning and certification growth

Why Join All Tune San Antonio-6178

If you’re ready to take your automotive service career to the next level and work in a shop that values skill, integrity, and teamwork,

Compensation: $20.00 - $25.00 per hour

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to All Tune Total Auto Care Corporate.