Automotive Business Development Representative (BDC)/Internet Sales

DARCARS Automotive Group; Village/Town of Mount Kisco (NY); Vor Ort; USD 40.000 - 58.000; Vollzeit

Benefits dieser Stelle

Employee discounts on vehicle purchases

Opportunities for community service initiatives

Internal career advancement opportunities

Zusammenfassung

DARCARS Automotive Group is looking for an Automotive Business Development Representative (BDC) to join their team in Mount Kisco, NY. As an Internet Sales Representative, you will act as the digital bridge between the dealership and customers, guiding them through the buying process while providing essential information and support.

This role requires excellent communication skills, a positive attitude, and the ability to manage multiple tasks effectively. Training is provided, making previous automotive experience a plus but not mandatory.

Qualifikationen

• Strong attention to detail and organizational skills.
• High energy, positive attitude, and a team-first mentality.
• Willingness to learn and grow in a fast-paced environment.

Aufgaben

• Pull and manage leads through our CRM.
• Respond promptly to inquiries via phone, text, chat, or email.
• Serve as the first point of contact on products and services.

Kenntnisse

Excellent written and verbal communication skills

Computer savvy

Attention to detail

Positive attitude

Ability to multi-task

Tools

CRM experience (DriveCentric, VinSolutions, Elead)

Jobbeschreibung

DARCARS BMW of Mount Kisco is now looking for an Automotive Business Development Representative (BDC) / Internet Sales to join our team!

As an Internet Sales Representative, you’ll be the digital bridge between the dealership and our customers—helping customers make confident, informed decisions from the comfort of their homes.

The Internet Rep's job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales, providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will then further navigate their path to purchase. As an Internet Rep, you must ensure timely follow up and provide an exceptional experience with every interaction.

Qualifications

• Excellent written and verbal communication skills
• To be computer savvy
• Strong attention to detail and organizational skills
• High energy, positive attitude, and a team-first mentality
• Ability to multi-task and manage leads efficiently
• Willingness to learn and grow in a fast-paced environment
• Availability to work evenings, weekends, and most holidays

Preferred Qualifications

• Previous experience in customer service, sales, or call center environments
• Automotive experience a plus, but not necessary – we provide full training!
• CRM experience (e.g., DriveCentric, VinSolutions, Elead)
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

Responsibilities

• Pull and manage leads through our CRM
• Respond promptly to inquiries via phone, text, chat, or email
• Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand
• Follow communication scripts to maintain consistency and quality
• Log all customer interactions in real-time
• Build strong working relationships with dealership personnel
• Meet or exceed performance goals, including response time and conversion metrics
• Learn and train with the manufacturer to become an expert

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.