Automotive Business Development Representative (BDC) / Internet Sales

Darcars; Silver Spring (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Benefits Plan including

Job summary

DARCARS of Silver Spring is seeking an Automotive Business Development Representative (BDC)/Internet Sales to serve as the digital bridge between customers and our dealership. The role handles inbound prospects, guides them through needs analysis, and links them with a responsive in-store sales manager to navigate the path to purchase.

You will follow scripts, manage leads in CRM, and ensure timely follow-up while delivering an exceptional customer experience.

Qualifications

• Valid driver's license is required.
• Strong written and verbal communication skills.
• Must be computer savvy and detail-oriented.
• Ability to multi-task and work evenings, weekends, and holidays.
• CRM experience preferred but not required (training provided).

Responsibilities

• Pull and manage leads in the CRM.
• Respond to inquiries via phone, text, chat, or email.
• Serve as first contact on products, services, and the DARCARS brand.
• Convert online interest into in-store appointments.
• Log customer interactions in real time and meet performance metrics.
• Collaborate with dealership personnel to drive sales.
• Learn from the manufacturer to become an expert.

Skills

Valid driver's license

Excellent written and verbal comun 1?

Tools

DriveCentric

VinSolutions

Elead

Job description

DARCARS of Silver Springis now looking for anAutomotive Business Development Representative (BDC) / Internet Salesto join our team!**Not Remote Eligible**

As an Internet Sales Representative, you’ll be the digital bridge between the dealership and our customers—helping customers make confident, informed decisions from the comfort of their homes.
The Internet Sales Rep's job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales, providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will then further navigate their path to purchase. As an Internet Sales Rep, you must ensure follow up and provide an exceptional experience with every interaction.

For this role, you'll need:

• Valid driver's license required
• Excellent written and verbal communication skills
• To be computer savvy
• Strong attention to detail and organizational skills
• High energy, positive attitude, and a team-first mentality
• Ability to multi-task and manage leads efficiently
• Willingness to learn and grow in a fast-paced environment
• Availability to work evenings, weekends, and most holidays
• Not Remote Eligible
• Must be at least eighteen years of age

Preferred but not required:

• Previous experience in customer service, sales, or call center environments
• Automotive experience a plus, but not necessary – we provide full training!
• CRM experience (e.g., DriveCentric, VinSolutions, Elead)

Benefits

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

In this role, you'll:

• Pull and manage leads through our CRM
• Respond promptly to inquiries via phone, text, chat, or email
• Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand
• Convert online interest into in-store appointments
• Follow communication scripts to maintain consistency and quality
• Log all customer interactions in real-time
• Build strong working relationships with dealership personnel
• Meet or exceed performance goals, including response time and conversion metrics
• Learn and train with the manufacturer to become an expert

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.