Automotive Business Development Representative (BDC) / Internet Sales

DARCARS Automotive Group; Baltimore (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Employee discounts

Career advancement opportunities

Community service initiatives

Job summary

DARCARS of Baltimore is seeking an Automotive Business Development Representative (BDC) to join our team. This non-remote position is crucial for nurturing inbound prospects and helping customers make informed purchasing decisions.

The ideal candidate will have solid communication skills, a positive attitude, and a driver's license. Experience in sales or customer service is preferred, but full training is provided.

Qualifications

• Valid driver's license required.
• Must be at least eighteen years of age.
• Previous experience in customer service or sales is preferred.

Responsibilities

• Manage leads through CRM.
• Respond to inquiries via phone, text, chat, or email.
• Log all customer interactions in real-time.

Skills

Communication skills

Computer savvy

Attention to detail

Positive attitude

Multi-tasking

Tools

CRM software

Job description

DARCARS of Baltimoreis now looking for anAutomotive Business Development Representative (BDC) / Internet Salesto join our team!
**Not Remote Eligible**

As an Internet Sales Representative, you’ll be the digital bridge between the dealership and our customers—helping customers make confident, informed decisions from the comfort of their homes.
The Internet Sales Rep's job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales, providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will then further navigate their path to purchase. As an Internet Sales Rep, you must ensure follow up and provide an exceptional experience with every interaction.

For this role, you'll need:

• Valid driver's license required
• Excellent written and verbal communication skills
• To be computer savvy
• Strong attention to detail and organizational skills
• High energy, positive attitude, and a team-first mentality
• Ability to multi-task and manage leads efficiently
• Willingness to learn and grow in a fast-paced environment
• Availability to work evenings, weekends, and most holidays
• Must be at least eighteen years of age

Preferred but not required:

• Previous experience in customer service, sales, or call center environments
• Automotive experience a plus, but not necessary – we provide full training!
• CRM experience (e.g., DriveCentric, VinSolutions, Elead)
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

In this role, you'll:

• Pull and manage leads through our CRM
• Respond promptly to inquiries via phone, text, chat, or email
• Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand
• Follow communication scripts to maintain consistency and quality
• Log all customer interactions in real-time
• Build strong working relationships with dealership personnel
• Meet or exceed performance goals, including response time and conversion metrics
• Learn and train with the manufacturer to become an expert
  

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.
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