Corporate Automotive Internet Representative

Darcars; Rockville (MD); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical,Vision,Dental Insurance

Disability insurance

Life Insurance

Employee vehicle discounts

Community service opportunities

Job summary

DARCARS Automotive Group seeks an Internet Representative to manage digital prospects across dealer locations. You will guide prospects through needs analysis, provide product and dealership information, and link them with an in-store sales manager for final steps.

You must be bilingual (English/Spanish), computer savvy, and able to respond quickly via phone, text, chat, or email. Willingness to commute between locations and work weekends/holidays is required.

Qualifications

• Fluent English and Spanish communication skills.
• Experience with CRM systems and customer follow-up.
• Strong written and verbal communication abilities.
• Proficient in Microsoft Office.

Responsibilities

• Pull inquiries from CRM and respond via phone, text, chat, or email.
• Provide product information and guide prospects through the sales process.
• Schedule test drives and arrange purchase support with in-store staff.
• Adhere to scripts and ensure timely follow-up on all contacts.
• Record customer data in CRM in real time and maintain relationships across stores.
• Meet or exceed individual performance objectives.

Skills

Bilingual English/Spanish

CRM experience

Excellent communication

Computer savvy

Tools

Microsoft Office

Job description

DARCARS Automotive Group is now hiring for anInternet Representativeto join our corporate team!
Potential Earning Based on experience from 42K to 70K
**SeekingBilingual(English/Spanish)Candidates**
Must be able to commute to different dealership locations!

As anInternetRepresentative,your job is vital in managing our digital business prospects. Your job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales. This involves providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will further navigate their path to purchase. As an Internet Representative, you must ensure timely follow-up and provide an exceptional experience with every interaction.

In this role, you'll:

• Pull inquiries from our Customer Relationship Management system (CRM) Respond to inquiries via phone, text,chat,or email based on potential customer's expressed preference
• Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand
• Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support
• Adhere to customer communication scripts
• Ensure 100% of contact activity, by recording customer information in the CRM in real time Develop/maintain relationships with related store personnel
• Meet, or exceed, individual performance objectives e.g. response time, conversions etc.
• Commute from dealership to dealership(must have a valid driver's license and reliable transportation)
• Must be at least eighteen years of age

For this role, you'll need to be:

• You are computer savvy with a full working knowledge of Microsoft Office Suite
• You are a quick-study, able to absorb substantive product and service information
• You have exceptional listening, verbal, and written communication skills
• You are able to workweekends and holidays
• You have demonstrated a commitment to process improvement, innovation, and excellence
• You are persistent and eager to learn new things and share new ideas in a collaborative, team environment

Benefits

• Insurance: medical, vision, dental
• Short-term and long-term disability plans
• Life Insurance
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.