Automotive Business Development Representative (BDC) / Internet Sales

Darcars; Baltimore (MD); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

401k enrollment

Employee discounts on vehicle sales

Community service initiatives

Internal career advancement

Job summary

DARCARS of Baltimore is seeking an Automotive Business Development Representative (BDC) / Internet Sales to join our team on-site. You’ll be the digital bridge between the dealership and customers, guiding them through needs analysis and connecting them with an in-store sales manager.

Responsibilities include pulling and managing leads in our CRM, responding to inquiries by phone, text, chat or email, converting online interest into appointments, and meeting performance goals.

Qualifications

• Must have a valid driver's license.
• Excellent written and verbal communication skills.
• Must be computer savvy and comfortable with CRM systems.
• Strong attention to detail and organizational skills.
• High energy, positive attitude, and team-first mentality.
• Able to multi-task and manage leads efficiently.
• Willingness to learn and grow in a fast-paced environment.
• Availability to work evenings, weekends, and most holidays.

Responsibilities

• Pull and manage leads through our CRM.
• Respond promptly to inquiries via phone, text, chat, or email.
• Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand.
• Convert online interest into in-store appointments.
• Follow communication scripts to maintain consistency and quality.
• Log all customer interactions in real-time.
• Build strong working relationships with dealership personnel.
• Meet or exceed performance goals, including response time and conversion metrics.
• Learn and train with the manufacturer to become an expert.

Skills

Valid driver's license

Excellent written and verbal skills

Computer savvy

Attention to detail

High energy

Team-first mentality

Multi-tasking

Willingness to learn

Availability to work evenings weekends

Tools

DriveCentric

VinSolutions

Elead

Job description

DARCARS of Baltimore

is now looking for an Automotive Business Development Representative (BDC) / Internet Sales to join our team! Not Remote Eligible

As an Internet Sales Representative, you’ll be the digital bridge between the dealership and our customers—helping customers make confident, informed decisions from the comfort of their homes.
The Internet Sales Rep's job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales, providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will then further navigate their path to purchase. As an Internet Sales Rep, you must ensure follow up and provide an exceptional experience with every interaction.

For this role, you'll need:

• Valid driver's license required
• Excellent written and verbal communication skills
• To be computer savvy
• Strong attention to detail and organizational skills
• High energy, positive attitude, and a team-first mentality
• Ability to multi-task and manage leads efficiently
• Willingness to learn and grow in a fast-paced environment
• Availability to work evenings, weekends, and most holidays
• Not Remote Eligible
• Must be at least eighteen years of age

Preferred but not required:

• Previous experience in customer service, sales, or call center environments
• Automotive experience a plus, but not necessary – we provide full training!
• CRM experience (e.g., DriveCentric, VinSolutions, Elead)

Benefits

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

In this role, you'll:

• Pull and manage leads through our CRM
• Respond promptly to inquiries via phone, text, chat, or email
• Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand
• Convert online interest into in-store appointments
• Follow communication scripts to maintain consistency and quality
• Log all customer interactions in real-time
• Build strong working relationships with dealership personnel
• Meet or exceed performance goals, including response time and conversion metrics
• Learn and train with the manufacturer to become an expert

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.