Automotive Business Development Representative

Freedomfordusa; Bohemia (NY); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Employer Match

Paid Holidays

Employee Purchase Program

Referral Programs

Perks & Discount Program

Monthly Employee Celebrations

Manufacturer Training

Company-Supplied Uniforms

Job summary

Generation Auto Group is seeking an Automotive Business Development Representative in Bohemia, NY. You will respond to customer inquiries, generate appointments, and support the sales team through multi-channel communication, including phone, email, text, and chat.

The role emphasizes outbound outreach, lead follow-up, and maintaining CRM records to improve show rates and drive dealership visits. Prior automotive BDC or sales experience is a plus, with a base salary plus commission.

Qualifications

• Excellent communication and interpersonal skills for handling inquiries and scheduling
• Strong customer service and relationship-building abilities to drive appointments
• Comfortable making outbound calls and handling high volume of interactions
• CRM experience, preferably Tekion, to manage leads and follow-ups

Responsibilities

• Respond promptly to inquiries via phone, email, text, and chat.
• Make outbound calls to generate appointments from leads.
• Schedule and confirm test drives and sales consultations.
• Maintain accurate customer records and follow-up activity in Tekion CRM.
• Collaborate with Sales Managers to coordinate appointments and update activity.
• Reconnect with previous customers to identify new sales opportunities.

Skills

Excellent communication

Customer service

Outbound calling

CRM experience

Organizational skills

Multitasking

Tools

Tekion CRM

Job description

Automotive Business Development Representative# Automotive Business Development RepresentativeGeneration Kia Buick GMC - Bohemia, NY 11716## OverviewSalary Range$50,000.00 - $75,000.00 Base+Commission/year## DescriptionAs a **Business Development Representative at Generation Kia Buick GMC**, part of the Generation Auto Group collection, you will play an important role in connecting with customers, generating appointments, and supporting the dealership's sales team. This position is responsible for responding to customer inquiries, following up with leads, scheduling appointments, and providing an exceptional customer experience through phone, email, text, and chat communication. The ideal candidate is friendly, motivated, organized, and comfortable working in a fast-paced dealership environment.**What You'll Be Doing:**The primary functions of this role include, but are not limited to:* Respond promptly and professionally to incoming customer inquiries through phone, email, text, and chat.* Make outbound calls to prospective customers and follow up with existing leads to generate appointments.* Build relationships with customers, answer questions, overcome objections, and encourage dealership visits.* Schedule and confirm customer appointments for test drives, vehicle demonstrations, and sales consultations.* Follow up with customers before and after appointments to help improve appointment show rates.* Maintain accurate customer information, communication notes, appointments, and follow-up activities in **Tekion CRM**.* Monitor and manage assigned leads to ensure timely responses and consistent follow-up.* Work closely with Sales Managers and Sales Consultants to coordinate appointments and provide updates on customer activity.* Reconnect with previous customers and unsold prospects to identify new sales opportunities.* Assist customers with general vehicle availability, dealership information, and the next steps in the purchasing process.* Meet individual performance goals related to calls, appointments, follow-up activity, and customer engagement.* Provide a friendly, professional, and positive experience for every customer interaction.In summary, the Business Development Representative is responsible for turning customer inquiries into dealership appointments, maintaining consistent follow-up, and supporting the overall success of the sales department.## **What We’re Looking For:*** Excellent communication and interpersonal skills, both verbal and written.* Strong customer service and relationship-building abilities.* Friendly, energetic, outgoing, and customer-focused personality.* Comfortable making outbound calls and handling a high volume of customer communications.* Strong computer skills with proficient typing and multitasking abilities.* Ability to stay organized, manage multiple leads, and follow up consistently.* Prior automotive BDC, sales, or customer service experience preferred.* **CRM experience*** Kia or Buick GMC dealership experience is a plus, but not required.* Professional appearance, positive attitude, and strong work ethic.* Self-motivated, dependable, and detail-oriented.* Ability to work independently while contributing to a team environment.* Strong problem-solving skills and the ability to handle customer questions and objections professionally.* Ability to meet performance goals and thrive in a fast-paced dealership environment.## Qualifications**What We’ll Give You*** Paid Time Off* Medical Insurance* Dental Insurance* Vision Insurance* Life Insurance* Aflac Insurance* 401(k) with Employer Match* Paid Holidays* Employee Purchase Program* Referral Programs* Perks & Discount Program* Monthly Employee Celebrations* Paid Manufacturer Training* Company-Supplied Uniforms**Who We Are**Generation Auto Group is a family-owned and operated dealership group proudly serving our communities for over 30 years. Owned by the Catalanotto family, our organization is built on integrity, transparency, accountability, reliability, and discipline.Our Collection includes:* Generation Kia – Bohemia, New York* Generation Buick GMC – Bohemia, New York* Autoworld Kia – East Meadow, New York* Nutley Kia – Nutley, New Jersey* Rock Ridge Nissan & Infiniti – Denville, New Jersey* Freedom Ford – Woodbridge, New JerseyWe are deeply rooted in the communities we serve and committed to developing local talent. At Generation Auto Group, employees are supported, valued, and given opportunities to grow their careers while delivering exceptional service to our customers.**Equal Employment Opportunity**Generation Auto Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to any characteristic protected by applicable federal, state, or local law.