Automotive Business Development Rep - Fast-Paced Growth Path

Krause Family Ford; Morrow (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free health insurance

401(k) match

HSA contributions

Dental & vision insurance

Paid vacation

Employee discounts

Paid training

Job summary

Krause Auto Group is seeking a driven Business Development Representative (BDC) to be the first point of contact for customers exploring our vehicle lineup and services.

You'll answer calls, chats, and inquiries, schedule appointments, and guide prospects through initial steps with a professional, friendly demeanor. This role offers fast-paced teamwork and real opportunities for career growth within our family-owned organization.

Qualifications

• Previous customer service experience in a fast-paced environment.
• Strong communication and relationship-building skills.
• Positive attitude and team-oriented mindset.
• Professional, friendly demeanor and confident communication.

Responsibilities

• Serve as the first point of contact for customers interested in our vehicles and services.
• Answer inbound calls, internet inquiries, and live chat requests.
• Schedule and confirm sales appointments for the dealership team.
• Respond quickly and professionally using phone, email, text, and CRM tools.
• Provide customers with initial vehicle and dealership information.
• Assist customers with basic financing information and next steps.
• Follow up with leads not yet ready to purchase or with missed appointments.
• Maintain accurate customer records and daily CRM activity.
• Work with sales teams and leadership to improve customer experience and appointment success.
• Participate in team meetings, training, and process improvement sessions.

Skills

Customer service

Call center

Retail sales

Hospitality

Sales

Education

High school diploma

Tools

CRM systems

Email

Texting platforms

Job description

Krause Auto Group is seeking a driven Business Development Representative (BDC) to be the first point of contact for customers exploring our vehicle lineup and services.

You'll answer calls, chats, and inquiries, schedule appointments, and guide prospects through initial steps with a professional, friendly demeanor. This role offers fast-paced teamwork and real opportunities for career growth within our family-owned organization.