Automotive Bilingual Service Advisor

Seminole Toyota; Sanford (FL); Presencial; USD 36 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Climate Controlled Shop

Very busy shop

Medical

Dental

Vision

Life Insurance

401k + Matching

Paid Training for Service

Paid Time Off/Holidays

Saturday Lunches

Resumo da oferta

Seminole Chevrolet in Sanford, FL is seeking an experienced Service Advisor who is bilingual in Spanish and English. The role focuses on greeting service customers, accurately gathering information, and reporting vehicle concerns while promoting maintenance services in a fast-paced shop environment.

Candidates should have prior automotive service advisor experience (1 year preferred), excellent customer service skills, and the ability to manage multiple tasks.

Qualificações

• Bilingual in Spanish and English required.
• Previous automotive experience is preferred.
• Previous automotive Service Advisor experience heavily preferred, at least 1 year is required.
• Able to manage in a fast-paced environment with limited supervision.
• Strong customer service, phone and computer skills are necessary.
• Must be at least 18 years old and have a valid driver's license.
• Able to pass pre-employment background and drug screening.

Responsabilidades

• Greet customers promptly at their vehicle in the service lanes.
• Perform vehicle walk-around, collect customer info and identify primary concern, reporting symptoms clearly.
• Review repair histories and verify maintenance/recall needs.
• Promote labor, parts and accessory sales; prepare complete cost estimates.

Conhecimentos

Bilingual Spanish/English

Descrição da oferta de emprego

Located in Sanford, FL, Seminole Chevrolet is looking for an experienced Bilingual Service Advisor. We are seeking someone that is bilingual in Spanish and English. The Service Advisor is the face of the dealership for service customers. It is the Service Advisor's responsibility to present and sell needed products, and or services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

*Previous Automotive Experience Required

What We Offer:

• Climate Controlled Shop
• Very busy shop
• Medical
• Dental
• Vision
• Life Insurance
• 401k + Matching
• Paid Training for Service
• Paid Time Off/Holidays
• Saturday Lunches

Responsibilities:

• Promptly greeting customers at their vehicle in the service lanes.
• Perform vehicle walk around, gather customer information, and identify primary concern. Clearly report all vehicle symptoms as described by the customer.
• Reviewing vehicle repair histories and verifying the need for maintenance and/or manufacturer recalls.
• Promoting the sales of labor, parts and accessories: Prepare a complete and accurate estimate of cost for parts and labor.
• Establishing and communicating an accurate promise time.
• Monitoring the progress of each vehicle throughout the day and updating customers as needed.
• Verifying the final invoice reconciles with the work performed on the repair order. Contacting the customer to advise of completion.
• Explaining all complete work and charges to customer.
• Cashier customers, taking payment via cash, check or credit card.
• Perform active delivery, walking customers to completed vehicle and ensuring satisfaction.
• Performing other duties assigned by the Service Manager.

Qualifications:

• Bilingual in Spanish and English required
• Previous automotive experience is preferred
• Previous automotive Service Advisor experience heavily preferred, one year of experience required
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.