Automotive BDR & Call Center Specialist

Detroithyundai; Lansing (MI); Hybrid; USD 35,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Employee referrals

Discounts on sales/service

Benefits package

Voluntary benefits

401(k) match

Holiday savings with match

Paid time off

Holiday pay

Job summary

LaFontaine Automotive Group is seeking an Automotive Business Development/Call Center Representative to manage web-based inquiries and leads for our Michigan dealerships. You will drive showroom visits and support sales/service teams with excellent customer service.

You will handle emails, calls, and texts, set appointments, and document communications in the CRM while aiming for lead-to-sale conversions across our network. Training and a benefits package accompany the role.

Qualifications

• High school diploma or GED preferred.
• One to three years related experience and/or training.
• Or equivalent combination of education and experience.
• Two years of experience in customer service (No Automotive Necessary).
• Proficiency with MS Office applications including Word, Excel, and Internet Explorer.

Responsibilities

• Execute customer communications via email, telephone, and text, in line with standards and processes.
• Set dealership appointments, achieve lead-to-Dealership conversion and sell products based on department standards.
• Enter all prospect communications, notes, records, and customer appointment data into the CRM.
• Maintain tracking boards showing Internet sales updated each day of the month.
• Prepare reports showing appointments scheduled, customer appointments kept, and customer sales based on leads received.
• Attend regular sales meetings for both the dealership and the eSales department.

Skills

Rapport building

Team player

Communication

Integrity

Professionalism

Multitasking

Time management

Education

High school diploma or GED

1–3 years related experience

Equivalent education/experience

Customer service experience (no automotive required)

MS Office (Word, Excel, IE) proficiency

Tools

MS Office

Job description

LaFontaine Automotive Group is seeking an Automotive Business Development/Call Center Representative to manage web-based inquiries and leads for our Michigan dealerships. You will drive showroom visits and support sales/service teams with excellent customer service.

You will handle emails, calls, and texts, set appointments, and document communications in the CRM while aiming for lead-to-sale conversions across our network. Training and a benefits package accompany the role.