Automotive BDC Specialist — Luxury Concierge & Scheduling

MERCEDES BENZ OF MUSIC CITY; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Mercedes-Benz of Music City in Nashville, TN is seeking a polished Automotive BDC Associate to answer calls, qualify leads, schedule service and sales inquiries, and deliver a concierge-level customer experience.

You will work with Service and Sales teams, maintain CRM records, and participate in Mercedes-Benz certification and ongoing training. The role requires at least 2 years in BDC and customer service, a professional phone presence, and a team-oriented attitude.

Qualifications

• Minimum of 2 years of Automotive BDC experience
• Minimum of 2 years of customer service experience
• Excellent verbal and written communication skills
• Professional phone presence with exceptional etiquette
• Strong organizational and multitasking abilities
• Experience using CRM systems and Microsoft Office
• Positive attitude with a passion for delivering world-class customer service
• Team-oriented mindset and commitment to excellence
• Product knowledge; sales skills
• Ability to collaborate with others
• Must be a team player with impeccable honesty and integrity
• Maintain a high level of professional personal appearance, grooming and conduct
• Hold current and valid driver license
• Must be able to work a fluctuating schedule six days per week

Responsibilities

• Professionally answer incoming calls for all dealership departments and direct customers to the appropriate team member.
• Build rapport with customers while providing a warm, knowledgeable, and concierge-level experience.
• Make outbound calls to prospective and existing customers using dealership-provided leads and customer lists.
• Schedule and confirm service appointments while ensuring a convenient and personalized experience for every client.
• Verify customer and prospect information and accurately document all interactions within the dealership CRM.
• Follow up with sales and service customers to ensure complete satisfaction and reinforce our commitment to exceptional service.
• Utilize phone, text messaging, and email to maintain consistent and timely communication with customers.
• Partner closely with Service and Sales Managers to support dealership goals and deliver a seamless customer journey.
• Welcome guests and assist with showroom reception as needed.
• Maintain detailed records, appointment activity, and customer follow-up to ensure no opportunity is missed.
• Complete the Mercedes-Benz certification and training curriculum.
• Participate in ongoing professional development focused on luxury hospitality, customer experience, dealership processes, and our organizational culture.

Skills

Communication skills

Phone etiquette

Organization & multitasking

Customer service mindset

Team collaboration

Integrity

Driver license

Schedule flexibility

Tools

CRM systems

Microsoft Office

Job description

Mercedes-Benz of Music City in Nashville, TN is seeking a polished Automotive BDC Associate to answer calls, qualify leads, schedule service and sales inquiries, and deliver a concierge-level customer experience.

You will work with Service and Sales teams, maintain CRM records, and participate in Mercedes-Benz certification and ongoing training. The role requires at least 2 years in BDC and customer service, a professional phone presence, and a team-oriented attitude.