Automotive BDC Specialist: Leads, Scheduling & Growth

Rafih Auto Group; Shelby Township (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays & PTO

Birthday PTO

Short Term Disability

Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Room for advancement within thecompany

Job summary

Rafih Auto Group is seeking a BUS DEVELOP COORD to join the team at Shelby Township, MI. This FullTime role is based at the Audi of Rochester Hills location and focuses on driving customer engagement for sales opportunities.

The ideal candidate will excel in phone-based communication, handle internet inquiries, provide product information, and coordinate follow-ups with sales leadership to support a smooth sales process.

Qualifications

• Excellent oral and written communication skills.
• Great customer service skills.
• Outstanding organizational skills.
• Proficient computer skills.

Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Respond promptly and professionally to internet inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with leads not yet ready to make an appointment or no-show.
• Coordinate follow-up with dealership associates and Sales Manager to ensure proper customer service/sales process.
• Utilize CRM tracking system daily to update prospect notes and organize follow-up.

Skills

Excellent communication

Customer service

Organizational skills

Computer skills

Job description

Rafih Auto Group is seeking a BUS DEVELOP COORD to join the team at Shelby Township, MI. This FullTime role is based at the Audi of Rochester Hills location and focuses on driving customer engagement for sales opportunities.

The ideal candidate will excel in phone-based communication, handle internet inquiries, provide product information, and coordinate follow-ups with sales leadership to support a smooth sales process.