BUS DEVELOP COORD

Rafih Auto Group; Shelby Charter Township (MI); On-site; USD 16,000 - 22,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays PTO

Birthday PTO

Short Term Disability

Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Room for advancement

Job summary

Rafih Auto Group is seeking a Bus Develop Coordinator to support the Automotive Business Development Center. Based in Shelby Township, MI, this full-time role focuses on handling calls, guiding customers to dealership resources, and coordinating follow-ups with sales teams.

Experience in a dealership environment and strong phone skills are valued. The position emphasizes excellent communication, customer service, and CRM discipline, with benefits including health insurance, PTO, and retirement

Qualifications

• Excellent oral and written communication skills.
• Great customer service skills.
• Outstanding organizational skills.
• Proficient computer skills.

Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Respond promptly and professionally to internet inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to dealership resources.
• Follow up with leads not yet ready to make an appointment or no-show.
• Coordinate follow-up with dealership associates and Sales Manager to ensure proper customer service/sales process.
• Utilize CRM tracking system daily to update prospect notes and organize follow-up.

Skills

Excellent communication

Customer service

Organization

Computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

BUS DEVELOP COORD

FullTime Shelby Township, MI, US

2 days ago Requisition ID: 1445

Salary Range: $17.00 To $17.00 Hourly

BDC Representative

Get your career in gear with Rafih Auto Group! The Rafih Auto Group is looking to hire an Automotive Business Development Center Representative to their growing team. This position is based out of our Audi of Rochester Hills location. The ideal candidate has dealership experience, great phone skills, knowledge and understanding of sales, and the desire to grow professionally.

What We Offer:

• Competitive pay
• Health Insurance
• Paid Holidays & PTO
• Birthday PTO
• Short Term Disability
• Life Insurance
• 401(k) Retirement Plan
• Vehicle Purchase Discounts
• Room for advancement within the company

Essential Duties:

• Answer customer calls and establish follow-up with sales appointments.
• Respond promptly and professionally to internet and inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with leads that are not yet ready to make an appointment or no-show.
• Coordinate follow-up with dealership associates and Sales Manager to ensure proper customer service/sales process.
• Utilize CRM tracking system daily to update prospect notes and organize follow-up.

Qualifications

• Excellent oral and written communication skills
• Great customer service skills
• Outstanding organizational skills
• Proficient computer skills