Automotive BDC Associate: Lead Gen & Customer Experience

Hanania Automotive Group; Jacksonville (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Hanania Automotive Group seeks a dynamic BDC Associate at Subaru of Orange Park in Jacksonville, FL. You will handle guest inquiries, schedule appointments, and guide prospects through the buying process with a friendly, professional demeanor.

You'll convert online leads, provide timely quotes, and maintain strong follow-up to build lasting customer relationships. The role rewards initiative, high energy, and a passion for automotive sales within a fast-paced dealership environment.

Qualifications

• High School Diploma or GED.
• Charismatic and customer-focused, with flair.
• Sales experience is a plus, but we also welcome sales rookies with a burning passion to succeed.
• Strong ability to handle a high volume of calls and emails, with excellent customer service skills.
• Ability to work independently as well as part of a team in a high-energy setting.
• Exceptional communication skills, with the ability to captivate and engage customers.
• Tech-savvy, comfortable with digital tools and CRM systems.
• Strong time management, relationship-building, and follow-up abilities.
• A valid driver's license.
• Must pass background check and hair follicle drug screen.

Responsibilities

• Handle guest inquiries with a focus on complete satisfaction and ensure a high-quality experience for every customer.
• Connect with potential customers via phone and email to schedule and confirm appointments and follow up on no-shows.
• Maintain a follow-up system to encourage repeat and referral business, enhancing customer relationships.
• Seamlessly turn online leads into sales and provide timely quotes with the Internet Sales Manager and Management Team.
• Keep up with automotive trends, product features, and industry knowledge.
• Understand vehicle features, compare models, and stay updated on inventory.
• Qualify buyers, demonstrate vehicles, handle objections, negotiate prices, complete contracts, and finalize sales.
• Forecast and achieve monthly sales targets while staying informed about dealership inventory.
• Actively develop leads through phone, mail, and in-person interactions.
• Deliver vehicles, clearly explain features, warranties, and paperwork.
• Commit to exceptional customer service and be ready to take on additional tasks as needed.

Skills

Customer service

CRM systems

Phone & email communication

Time management

Negotiation

Education

High School Diploma or GED

Tools

CRM systems

Job description

Hanania Automotive Group seeks a dynamic BDC Associate at Subaru of Orange Park in Jacksonville, FL. You will handle guest inquiries, schedule appointments, and guide prospects through the buying process with a friendly, professional demeanor.

You'll convert online leads, provide timely quotes, and maintain strong follow-up to build lasting customer relationships. The role rewards initiative, high energy, and a passion for automotive sales within a fast-paced dealership environment.