Automotive BDC Specialist – Drive Appointments & Service

Infiniti of Charlotte Inc; Matthews (NC); Vor Ort; USD 18.000 - 26.000; Vollzeit

Zusammenfassung

Infiniti of Charlotte Inc in Matthews, NC is hiring an Automotive BDC Representative for both Sales and Service. The role involves handling calls, texts, emails, and internet leads to schedule appointments and drive customer engagement.

The position emphasizes strong phone and written communication, a friendly, customer-focused attitude, reliable follow-through, and familiarity with CRM systems and scheduling tools.

Qualifikationen

• Strong phone skills and clear, professional written communication.
• Friendly, customer-focused attitude and confidence talking with new people.
• Consistent follow-through and the ability to manage multiple conversations.
• Comfort using computers, CRM systems, texting platforms, and scheduling tools.
• Dependability, attention to detail, and a willingness to learn.
• Goal-oriented mindset and the ability to work well with sales and service teams.
• Previous automotive BDC, call center, customer service, appointment-setting, or sales experience is preferred.

Aufgaben

• Respond promptly to incoming internet leads, phone calls, texts, and emails.
• Learn what customers are looking for, answer initial questions, and schedule sales appointments.
• Follow up consistently with prospective customers and previous inquiries.
• Confirm appointments and coordinate with the sales team so customers are expected and welcomed.
• Accurately document conversations, appointments, and follow-up activities in the CRM.
• Work toward established goals for response time, customer contact, appointments set, and appointments kept.
• For service, answer incoming service inquiries and schedule appointments.
• Contact customers regarding routine maintenance, service reminders, and overdue visits.
• Follow up with customers who missed appointments and help them reschedule.
• Coordinate with service advisors to support an organized appointment schedule.

Kenntnisse

Phone skills

Written communication

Customer-focused

Follow-through

CRM proficiency

Organization

Tools

CRM systems

Texting platforms

Scheduling tools

Jobbeschreibung

Infiniti of Charlotte Inc in Matthews, NC is hiring an Automotive BDC Representative for both Sales and Service. The role involves handling calls, texts, emails, and internet leads to schedule appointments and drive customer engagement.

The position emphasizes strong phone and written communication, a friendly, customer-focused attitude, reliable follow-through, and familiarity with CRM systems and scheduling tools.