Service Appointment Growth Specialist

Mills Automotive Group; Matthews (NC); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Hourly + Commission

401(k)

Employee Discounts

Paid Time Off

Supplemental Benefit Plans

Internal career advancement

Job summary

Infiniti of Charlotte is seeking a candidate for our Service Business Development Center to increase service traffic by handling inbound calls, making outbound calls, and producing solid appointments for the service department. The role focuses on selling service appointments and building guest relationships across multiple departments.

Responsibilities include qualifying guest needs, scheduling with precise timing, and communicating with advisors and management to ensure accuracy and timely

Qualifications

• Experience in phone-based sales or customer service is preferred.
• Ability to handle high call volume with professionalism.
• Excellent data entry and follow-up skills.

Responsibilities

• Handle a high volume of inbound scripted service calls to sell appointments.
• Ask strategic questions to match the guest with the right technician or dept.
• Make outbound scripted calls to prospective clients.
• Overcome objections using rebuttals and confirm appointments.
• Input all appointments promptly and update guest info.
• Compose professional emails to customers and assist service advisors.

Skills

Phone sales

Customer service

Multitasking

Data entry

Job description

Infiniti of Charlotte is seeking a candidate for our Service Business Development Center to increase service traffic by handling inbound calls, making outbound calls, and producing solid appointments for the service department. The role focuses on selling service appointments and building guest relationships across multiple departments.

Responsibilities include qualifying guest needs, scheduling with precise timing, and communicating with advisors and management to ensure accuracy and timely