Automotive BDC Sales Representative

Hyundai (Streetsboro); Streetsboro (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Base salary + incentives

Health benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Employee discounts

Job summary

Great Lakes Hyundai of Streetsboro is hiring for a Customer Service and Sales Support representative. You will respond to inbound inquiries by phone, email, and chat; qualify leads; schedule appointments for the sales team; and help convert inquiries into sales while maintaining accurate CRM records.

You will collaborate with the sales and other departments to ensure a seamless customer experience, meet lead-generation goals, provide product information, and handle calls professionally.

Qualifications

• Previous experience in customer service, sales, or a call center environment is preferred.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Positive, energetic, and goal-oriented attitude.
• Strong problem-solving skills and the ability to handle objections professionally.
• Familiarity with CRM software and basic computer skills.
• Ability to work in a fast-paced, target-driven environment.
• A passion for the automotive industry and delivering exceptional customer experiences.

Responsibilities

• Respond promptly to inbound customer inquiries via phone, email, and chat; engage with potential clients to understand their needs.
• Qualify leads and schedule appointments for the sales team by understanding customer requirements and offering relevant information.
• Follow up with customers to nurture relationships, ensure satisfaction, and convert inquiries into sales opportunities.
• Maintain accurate customer information and follow up logs using CRM software.
• Collaborate with the sales team and other departments to ensure a seamless customer experience from lead to sale.
• Meet and exceed daily and monthly lead generation and appointment-setting goals.
• Provide detailed product and promotional information to customers.
• Handle inbound and outbound calls efficiently, professionally, and courteously.
• Address customer inquiries, resolve issues, and ensure customer satisfaction.

Skills

Communication skills

Multitasking

Time management

Problem solving

CRM familiarity

Fast-paced environment

Automotive industry passion

Customer service experience

Job description

WE'RE HIRING AT GREAT LAKES LAKES HYUNDIA OF STREETSBORO

Key Responsibilities

• Respond promptly to inbound customer inquiries via phone, email, and chat, and engage with potential clients to understand their needs.
• Qualify leads and schedule appointments for the sales team by understanding customer requirements and offering relevant information.
• Follow up with customers to nurture relationships, ensure satisfaction, and convert inquiries into sales opportunities.
• Maintain accurate customer information and follow up logs using CRM software.
• Collaborate with the sales team and other departments to ensure a seamless customer experience from lead to sale.
• Meet and exceed daily and monthly lead generation and appointment-setting goals.
• Provide detailed product and promotional information to customers.
• Handle inbound and outbound calls efficiently, professionally, and courteously.
• Address customer inquiries, resolve issues, and ensure customer satisfaction.

Qualifications

• Previous experience in customer service, sales, or a call center environment is preferred.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Positive, energetic, and goal-oriented attitude.
• Strong problem-solving skills and the ability to handle objections professionally.
• Familiarity with CRM software and basic computer skills.
• Ability to work in a fast-paced, target-driven environment.
• A passion for the automotive industry and delivering exceptional customer experiences.

Benefits

• Competitive base salary plus performance-based incentives.
• Health, dental, and vision benefits.
• 401(k).
• Paid time off (PTO).
• Employee discounts on vehicles and services.
• Opportunities for career growth and professional development.
• Friendly and supportive work environment.

Great Lakes Auto Group is an Equal Opportunity Employer. We are committed to providing a workplace that is free from discrimination, harassment, and retaliation. We encourage all qualified individuals to apply, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by federal, state, or local laws. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.