Experienced Automotive BDC Sales Representative

FISHERS MOTORCARS LLC; Fishers (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Great Lakes Honda of Fishers is building an elite Business Development Center focused on creating a professional, welcoming, and efficient experience for every customer. We are seeking an experienced Business Development Sales Representative to join our growing team, thriving in a busy environment where communication and goal attainment matter.

You will respond to inquiries, qualify leads, schedule appointments, log interactions in VinSolutions, and collaborate across teams to move leads to

Qualifications

• Experience in call center, customer service, or sales environment.
• Experience in automotive BDC / internet sales / appointment setting.
• Excellent communication and interpersonal skills.
• Comfortable with phone and computer-based work.
• Familiar with VinSolutions CRM is a plus.
• Capable of thriving in a high-activity environment.

Responsibilities

• Respond promptly to inquiries via phone, email, and chat.
• Qualify leads and schedule appointments for the sales team.
• Follow up with customers to nurture relationships and convert inquiries.
• Maintain accurate customer information and follow up logs using CRM.
• Collaborate with the sales team and other departments for a seamless lead-to-sale experience.
• Meet and exceed daily and monthly lead-generation and appointment-setting goals (110 calls / 110 texts / 110 emails; 10 appointments per day).
• Provide detailed product and promotional information to customers.
• Handle inbound and outbound calls professionally and courteously.
• Address customer inquiries, resolve issues, and ensure satisfaction.

Skills

Call center experience

Customer service

Sales experience

Strong communication

VinSolutions CRM

Fast-paced environment

Job description

Description

Great Lakes Honda of Fishersis a high-performing, customer-focused automotive dealership committed to providing exceptional service and value. We are building an elite Business Development Center focused on creating a professional, welcoming, and efficient experience for every customer. Our culture is built around positive energy, strong communication, consistency, teamwork, high activity, and appointment-setting excellence. We are looking for an experienced Business Development Sales Representativeto join our growing team. If you enjoy being busy, communicating with people, working towards goals, and seeing your effort translate into results, you will fit well here!
Key Responsibilities:

• Respond promptly to inbound customer inquiries via phone, email, and chat, and engage with potential clients to understand their needs.
• Qualify leads and schedule appointments for the sales team by understanding customer requirements and offering relevant information.
• Follow up with customers to nurture relationships, ensure satisfaction, and convert inquiries into sales opportunities.
• Maintain accurate customer information and follow up logs using CRM software.
• Collaborate with the sales team and other departments to ensure a seamless customer experience from lead to sale.
• Meet and exceed daily and monthly lead generation and appointment-setting goals - 110 calls / 110 texts / 110 emails with a goal of setting 10 appointments per day.
• Provide detailed product and promotional information to customers.
• Handle inbound and outbound calls efficiently, professionally, and courteously.
• Address customer inquiries, resolve issues, and ensure customer satisfaction.

Requirements

Qualifications:

• Prior experience in a call center, customer service, or sales environment required.
• Prior experience in automotive BDC, automotive sales, internet sales, or appointment setting.
• Strong communication and interpersonal skills.
• Comfortable with phone and computer-based work.
• Familiarity with CRM - VinSolutions a plus.
• Ability to work in a high activity and fast-paced environment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.