Automotive BDC Representative - Sales

Koeppel Nissan; New York (NY); On-site; USD 45,000 - 80,000; Full time

Job summary

An established industry player is seeking an Automotive BDC Representative to be the first point of contact for customers. This role involves handling online inquiries, scheduling appointments, and assisting with vehicle selection. The ideal candidate will be customer-focused, possess excellent communication skills, and thrive in a fast-paced environment. With a commitment to employee growth and training, this company offers a supportive and family-oriented atmosphere, making it an exciting opportunity for those looking to advance their careers in the automotive industry.

Benefits

Medical, Dental & Vision Insurance

401K Plan

Paid time off and vacation

Short/Long Term Disability

Growth opportunities

Paid training

Employee vehicle purchase plans

Product and service discounts

Qualifications

• Clear, articulate, and pleasant speaking voice.
• Dependable, punctual, and a self-starter with customer service experience.

Responsibilities

• Answer incoming calls and schedule appointments.
• Respond to internet inquiries to facilitate dealership visits.
• Maintain accurate CRM documentation.

Skills

Customer service experience

Telephone experience

Bilingual skills

Sales experience

Organizational skills

Communication skills

Tools

CRM software

Computer skills

Job description

Join to apply for the Automotive BDC Representative - Sales role at Koeppel Nissan.

This range is provided by Koeppel Nissan. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $80,000.00/yr

Why Work for the Koeppel Auto Group?

“Here at Koeppel Auto Group, we Kare! We have over 500 employees and believe in cultivating talent from within. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each location is like a small city requiring dedicated workers of varying skills and experience levels.”

Experienced BDC Representatives are welcome to join! Experience is a plus, but we will train the right candidate.

40-hour work week with some nights and weekends (Saturdays and/or Sundays required).

Our BDC Representatives are the first point of contact for customers, handling online/text inquiries and phone calls, scheduling appointments, and assisting with vehicle selection and features. Candidates should have a professional voice and be customer-focused. Automotive or customer service experience is preferred.

Salary ranges from $50,000 to $80,000/year depending on experience.

What We Offer:

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Short/Long Term Disability
• Growth opportunities
• Paid training
• Employee vehicle purchase plans
• Family-owned environment
• Product and service discounts

BDC Responsibilities include:

• Answering incoming calls and scheduling appointments
• Responding to internet inquiries to facilitate dealership visits
• Following up with customers post-visit to gather feedback
• Assisting customers with vehicle choices and promoting features/services via multiple channels
• Maintaining accurate CRM documentation
• Staying informed about vehicles, financing, and promotions
• Attending staff meetings and training sessions
• Performing additional duties as assigned

Qualifications:

• Clear, articulate, and pleasant speaking voice
• Self-starter with customer service or telephone experience
• Dependable and punctual
• Friendly, upbeat, and helpful communication skills
• Ability to multi-task and stay organized
• Bilingual skills are a plus
• Strong follow-up skills
• Availability for evening and Saturday hours
• Professional appearance and demeanor
• Proficient computer and internet skills
• Sales experience is advantageous

We are an equal opportunity employer and prohibit discrimination/harassment of any kind.