Automotive BDC Representative

Koeppel Auto Group; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking enthusiastic BDC Representatives to join their dynamic team. This role offers a unique opportunity to engage with customers through various channels, ensuring their needs are met while promoting vehicle options and services. The ideal candidate will possess excellent communication skills, a friendly demeanor, and a passion for customer service. With a commitment to employee growth, this organization provides training and development opportunities, making it a great place for those looking to advance their careers in the automotive sector. Join a supportive environment that values talent and dedication!

Benefits

Medical, Dental & Vision Insurance

401K Plan

Paid Time Off

Short/Long Term Disability

Growth Opportunities

Paid Training

Employee Vehicle Purchase Plans

Discounts on Products and Services

Qualifications

• Clear and articulate speaking voice is essential.
• Dependable, self-starter with strong organizational skills.

Responsibilities

• Answer incoming calls and schedule appointments.
• Maintain accurate sales documentation in CRM.

Skills

Customer Service Experience

Telephone Communication

Organizational Skills

Bilingual Communication

Sales Experience

Education

High School Diploma

Tools

CRM Software

Computer Skills

Job description

Why Work for the Koppel Auto Group?

“Here at Koeppel Auto Group, we Kare! We have over 500 employees in our organization, and we believe in cultivating talent from within, seeking out talented employees who can become Koeppel’s future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Koeppel location is like a small city that requires dedicated workers of varying skills and experience levels.”

Experienced BDC Representatives to join their team! Experience a plus but we will train the right person.

40 Hour Work Week with some nights. Saturdays and/or Sundays are necessary!!

Our BDC Representative is the first person our customers speak to whether it is online / Text messaging or by phone. BDC Representatives are responsible for handling incoming phone calls and internet requests as well as scheduling appointments. We are looking for candidates who have a professional voice and are sympathetic to the customer's needs. This is a great career opportunity for applicants with automotive experience, or any other customer service/telephone contact experience. s

What We Offer:

• Medical, Dental & Vision Insurance

• 401K Plan

• Paid time off and vacation

• Short/Long Term Disability

• Growth opportunities

• Paid Training

• Employee vehicle purchase plans

• Family-owned and operated

• Discounts on products and services

BDC Responsibilities include:

• Answering all incoming calls to the department and scheduling appointments

• Answering all internet inquiries to facilitate appointments into the dealership

• Making phone calls to customers after they have visited the showroom to find out about their experience

• Helps customers with vehicle selection and promotes model options and features, value-add products, and services via phone, email, text, or chat

• Maintains accurate sales documentation in CRM

• Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions

• Attends all staff meetings, trainings, and educational classes as required

• Performs other duties as assigned

BDC Qualifications:

• Must have a clear, articulate, and pleasant speaking voice

• Must be a self-starter

• Customer service and/or telephone contact experience

• Must be dependable and report to work every day on time

• Must be friendly and upbeat and like talking on the phone helping people find answers to their questions

• Must be able to address and answer customer requests via phone and e-mail

• Strong organizational skills and the ability to effectively multi-task

• Excellent bilingual communication skills a plus (writing and speaking)

• Excellent follow-up skills

• Dependable and compliant in following assigned work schedule, which will include evening and Saturday hours

• Excellent communication and interpersonal skills to interact professionally with customers, co-workers, management, and others

• Must be a "people person" but still know how to control the conversation

• Professional appearance and demeanor

• Must have an excellent attendance record and a commitment to being on time

• Excellent telephone skills

• Proficient computer and internet skills

• Sales experience a plus (any industry)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.