Automotive BDC Representative

TAMIAMI FORD; Naples (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off

Full-time position — 40 hours per week

Every other weekend off

One weekday off every week

Job summary

Tamiami Ford in Naples, FL is seeking an outgoing, motivated customer-focused professional to join our Automotive Sales Business Development Center (BDC). You'll handle internet sales leads, schedule appointments, and guide customers toward vehicle purchases.

This full-time role pays $18/hour base plus commissions, with additional bonuses for qualified appointments and sales, plus health insurance, 401(k) with company matching, and PTO.

Qualifications

• Excellent communication and phone skills.
• Comfortable with CRM and digital communication tools.
• Prior sales or customer service experience preferred.

Responsibilities

• Respond promptly and professionally to incoming internet sales leads, phone inquiries, emails, and customer messages.
• Contact prospective customers to answer questions, identify vehicle interests, and schedule dealership appointments.
• Follow up with existing leads and potential buyers to encourage showroom visits and test drives.
• Maintain consistent communication with customers throughout the appointment-setting process.
• Accurately document customer conversations, appointments, and follow-up activities in the dealership's CRM system.
• Coordinate with sales representatives and management to ensure scheduled customers receive a smooth dealership experience.
• Stay informed about current vehicle inventory, promotions, and dealership offerings.
• Work toward individual and team appointment-setting and sales conversion goals.

Skills

Communication skills

CRM proficiency

Multi-tasking

Sales experience

Phone presence

Customer service

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Tamiami Ford in Naples, FL is looking for an outgoing, motivated, and customer-focused professional to join our automotive sales team!

If you enjoy connecting with people, working with internet sales leads, and helping customers take the next step toward purchasing a vehicle, this could be a great opportunity to grow your career in the automotive industry.

As part of our Business Development Center (BDC), you'll play an important role in connecting prospective buyers with our sales team, scheduling dealership appointments, and creating a positive customer experience from the very first conversation.

Compensation & Benefits

• $18 per hour base pay plus performance-based commissions
• Bonus for each qualifying customer appointment scheduled
• Additional Bonus when a qualifying appointment results in a completed vehicle sale
• Health insurance
• 401(k) with company matching
• Paid time off (PTO)
• Full-time position — 40 hours per week
• Every other weekend off
• One weekday off every week

What You'll Do

• Respond promptly and professionally to incoming internet sales leads, phone inquiries, emails, and customer messages.
• Contact prospective customers to answer questions, identify vehicle interests, and schedule dealership appointments.
• Follow up with existing leads and potential buyers to encourage showroom visits and test drives.
• Maintain consistent communication with customers throughout the appointment-setting process.
• Accurately document customer conversations, appointments, and follow-up activities in the dealership's CRM system.
• Coordinate with sales representatives and management to ensure scheduled customers receive a smooth dealership experience.
• Stay informed about current vehicle inventory, promotions, and dealership offerings.
• Work toward individual and team appointment-setting and sales conversion goals.

What We're Looking For

• Strong communication skills and a friendly, professional phone presence.
• A positive attitude and genuine interest in helping customers.
• Ability to manage multiple conversations, leads, and follow-up activities.
• Comfortable using computers, email, CRM software, and other digital communication tools.
• Previous experience in sales, customer service, call center operations, or appointment setting preferred.
• Automotive dealership or internet sales experience is a plus, but not required.
• Self-motivated, organized, and comfortable working in a goal-oriented environment.
• High school diploma or equivalent.

About Tamiami Ford

Located in Naples, Florida, Tamiami Ford is committed to delivering an exceptional automotive shopping and ownership experience. Our team works together to help customers find the right vehicles while building lasting relationships through knowledgeable service and personal attention.

We're looking for someone who enjoys connecting with customers, thrives in a team environment, and takes pride in helping people move forward with their vehicle purchases.