Automotive BDC Specialist – Naples, FL (Appointment Setter)

Tamiami Ford; Naples (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off

Full-time position — 40 hours per week

Every other weekend off

One weekday off every week

Job summary

Tamiami Ford in Naples, FL is seeking an outgoing, motivated customer-focused professional to join our Automotive Sales Business Development Center (BDC). You'll handle internet sales leads, schedule appointments, and guide customers toward vehicle purchases.

This full-time role pays $18/hour base plus commissions, with additional bonuses for qualified appointments and sales, plus health insurance, 401(k) with company matching, and PTO.

Qualifications

• Excellent communication and phone skills.
• Comfortable with CRM and digital communication tools.
• Prior sales or customer service experience preferred.

Responsibilities

• Respond promptly and professionally to incoming internet sales leads, phone inquiries, emails, and customer messages.
• Contact prospective customers to answer questions, identify vehicle interests, and schedule dealership appointments.
• Follow up with existing leads and potential buyers to encourage showroom visits and test drives.
• Maintain consistent communication with customers throughout the appointment-setting process.
• Accurately document customer conversations, appointments, and follow-up activities in the dealership's CRM system.
• Coordinate with sales representatives and management to ensure scheduled customers receive a smooth dealership experience.
• Stay informed about current vehicle inventory, promotions, and dealership offerings.
• Work toward individual and team appointment-setting and sales conversion goals.

Skills

Communication skills

CRM proficiency

Multi-tasking

Sales experience

Phone presence

Customer service

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Tamiami Ford in Naples, FL is seeking an outgoing, motivated customer-focused professional to join our Automotive Sales Business Development Center (BDC). You'll handle internet sales leads, schedule appointments, and guide customers toward vehicle purchases.

This full-time role pays $18/hour base plus commissions, with additional bonuses for qualified appointments and sales, plus health insurance, 401(k) with company matching, and PTO.