Automotive BDC Manager

Freeland Chevy Superstore; Antioch (TN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k)

401(k) match

Medical, Dental and insurance

Employee discounts

Paid time off

Job summary

Freeland Chevrolet is seeking a passionate BDC Manager to lead the dealership’s Business Development Center, driving sales and service opportunities through effective communication, appointment setting, and lead management.

In this role you will train and motivate the BDC team, monitor leads from internet, phone, and third-party sources, and ensure timely follow-up and high-quality customer experiences across the CRM. A proactive, metric-driven leader will thrive here.

Qualifications

• Minimum 3+ years in BDC, Internet Sales, or Sales management
• Strong leadership and organizational skills
• Proven ability to analyze performance metrics and drive results

Responsibilities

• Lead and coach the BDC team to achieve goals
• Monitor internet, phone, and third‑party leads
• Ensure timely contact and follow‑up with prospects
• Develop and refine follow-up processes for prospects
• Track scheduling, show rates, and closing ratios
• Collaborate with Sales and Service to ensure seamless experiences
• Review performance reports and coach for improvement
• Recruit and onboard BDC personnel
• Maintain accurate customer records in CRM
• Develop call scripts and email/text templates
• Handle escalated customer concerns and privacy compliance
• Perform other duties as assigned

Skills

Leadership

Communication

CRM systems

Team coaching

Analytics

Tools

CRM software

Job description

Freeland Chevrolet is looking for passionate and motivated BDC Manager. We are not just any ordinary dealership; we are a family-owned business where we stand behind ourmoto "Where People Matter". At Freeland , our employees are the driving force to our success, and we strive to make sure each employee feels valued and supported along the way.

Position Summary:
The BDC Manager is responsible for leading and managing the dealership’s Business Development Center (BDC) to maximize sales and service opportunities through effective customer communication, appointment setting, follow-up, and lead management.

Key Responsibilities:

• Manage, train, coach, and motivate BDC representatives.
• Monitor incoming internet, phone, and third-party leads.
• Ensure leads are contacted promptly and consistently according to dealership standards.
• Develop and maintain effective follow-up processes for unsold prospects, appointments, and missed opportunities.
• Monitor appointment scheduling, confirmations, show rates, and closing ratios.
• Track BDC performance using dealership CRM and reporting tools.
• Work closely with Sales and Service Managers to ensure appointments are properly handled and customers receive a seamless experience.
• Review daily, weekly, and monthly performance reports and identify opportunities for improvement.
• Hold BDC team members accountable for activity, follow-up, appointment, and performance goals.
• Assist with recruiting and onboarding BDC personnel.
• Maintain accurate customer records and ensure CRM processes are followed.
• Develop scripts, call guides, email/text templates, and other customer communication strategies.
• Handle escalated customer concerns and assist with difficult or high-value leads.
• Ensure compliance with dealership policies and applicable laws regarding customer communications and privacy.
• Perform other duties as assigned by management.

Preferred Qualifications:

• Previous automotive dealership BDC, Internet Sales, or Sales management experience.
• Prior supervisory or management experience preferred.
• Strong communication, organization, and leadership skills.
• Ability to work effectively in a fast-paced, goal-oriented environment.
• Strong computer and CRM skills.
• Ability to analyze performance metrics and hold a team accountable to goals.

WHAT WE OFFER:

• 401(k)
• 401(k) match
• Medical, Dental and insurance
• Employee discounts
• Paid time off