Automotive BDC Appointment Specialist

Open Road Automotive Group; Edison (NJ); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Competitive hourly pay plus bonuses

Medical, dental, and vision benefits

Paid vacation and holidays

401(k) with company match

Paid training and career development

Employee vehicle purchase program

Advancement opportunities

Job summary

Open Road Automotive Group is seeking an enthusiastic and customer-focused Automotive BDC Appointment Coordinator to join our growing Business Development Center (BDC). You will be the first point of contact for prospective and existing customers, helping schedule appointments, answer inquiries, and create an exceptional customer experience that drives dealership success.

You will respond promptly to inbound leads, schedule and confirm appointments, and coordinate with sales and service teams to

Qualifications

• Previous BDC, call center, customer service, hospitality, or automotive experience is a plus but not required.
• Outstanding communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable using computers, CRM software, and Microsoft Office.
• Positive attitude with a desire to learn and succeed.
• Ability to work evenings and Saturdays as scheduled.

Responsibilities

• Respond promptly to inbound sales and service leads via phone, email, text, and online chat.
• Schedule and confirm sales and service appointments.
• Follow up with customers regarding missed appointments, unsold opportunities, and service reminders.
• Build rapport and provide exceptional customer service with every interaction.
• Accurately document all customer communications in the dealership CRM.
• Coordinate with the sales and service teams to ensure a seamless customer experience.
• Meet daily, weekly, and monthly appointment and performance goals.
• Maintain a positive, professional, and customer‑first attitude.

Skills

Communication

Interpersonal skills

Multitasking

Customer service

Organizational skills

Tools

CRM software

Job description

Open Road Automotive Group is seeking an enthusiastic and customer-focused Automotive BDC Appointment Coordinator to join our growing Business Development Center (BDC). You will be the first point of contact for prospective and existing customers, helping schedule appointments, answer inquiries, and create an exceptional customer experience that drives dealership success.

You will respond promptly to inbound leads, schedule and confirm appointments, and coordinate with sales and service teams to