Strategic Appointment & Customer Experience Specialist

Toyota of Hattiesburg; Hattiesburg (MS); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Vacation

Direct Deposit

Employee Service Discounts

Training and Development

Opportunities for Career Growth

Job summary

Toyota of Hattiesburg in Hattiesburg, MS, is seeking a Sales Customer Experience & Appointment Specialist for our Business Development Center. This full-time role focuses on connecting prospective customers with the sales team, building relationships, and scheduling qualified sales appointments.

The position requires strong communication and customer-service skills, with a goal-oriented mindset. Prior automotive experience is helpful but not required; training is provided.

Qualifications

• Respond promptly and professionally to incoming sales leads from phone, internet, text, and other channels.
• Answer inbound sales calls and assist customers with vehicle inquiries.
• Make outbound calls, texts, and emails to prospective and existing customers.
• Identify customer needs and provide helpful, accurate information.
• Schedule qualified appointments for the Sales Department.
• Document all customer communication and activity in the CRM.
• Maintain consistent follow-up and meet performance goals for calls, contacts, appointments, shows, and sales.

Responsibilities

• Respond promptly and professionally to incoming sales leads from phone, internet, text, and other digital channels.
• Answer inbound sales calls and assist customers with vehicle inquiries.
• Make outbound calls, texts, and emails to prospective and existing customers.
• Identify customer needs and provide helpful, accurate information.
• Schedule qualified appointments for the Sales Department.
• Confirm upcoming appointments and maintain consistent communication with customers.
• Follow up with customers who have not yet scheduled or completed a dealership visit.
• Follow up after visits to maintain customer relationships and assist with next steps.
• Accurately document all customer communication and activity in the CRM.
• Work with BDC management, Sales Associates, and Sales Managers to maximize appointment opportunities.
• Maintain follow-up and meet established performance goals.

Skills

Customer service

Appointment scheduling

Call center

Communication

Data entry

Organizational skills

Multitasking

Teamwork

Phone etiquette

Goal-oriented

Education

High School diploma or GED

Job description

Toyota of Hattiesburg in Hattiesburg, MS, is seeking a Sales Customer Experience & Appointment Specialist for our Business Development Center. This full-time role focuses on connecting prospective customers with the sales team, building relationships, and scheduling qualified sales appointments.

The position requires strong communication and customer-service skills, with a goal-oriented mindset. Prior automotive experience is helpful but not required; training is provided.