Sales Customer Experience & Appointment Specialist

Toyota of Hattiesburg; Hattiesburg (MS); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Vacation

Direct Deposit

Employee Service Discounts

Training and Development

Opportunities for Career Growth

Job summary

Toyota of Hattiesburg in Hattiesburg, MS, is seeking a Sales Customer Experience & Appointment Specialist for our Business Development Center. This full-time role focuses on connecting prospective customers with the sales team, building relationships, and scheduling qualified sales appointments.

The position requires strong communication and customer-service skills, with a goal-oriented mindset. Prior automotive experience is helpful but not required; training is provided.

Qualifications

• Respond promptly and professionally to incoming sales leads from phone, internet, text, and other channels.
• Answer inbound sales calls and assist customers with vehicle inquiries.
• Make outbound calls, texts, and emails to prospective and existing customers.
• Identify customer needs and provide helpful, accurate information.
• Schedule qualified appointments for the Sales Department.
• Document all customer communication and activity in the CRM.
• Maintain consistent follow-up and meet performance goals for calls, contacts, appointments, shows, and sales.

Responsibilities

• Respond promptly and professionally to incoming sales leads from phone, internet, text, and other digital channels.
• Answer inbound sales calls and assist customers with vehicle inquiries.
• Make outbound calls, texts, and emails to prospective and existing customers.
• Identify customer needs and provide helpful, accurate information.
• Schedule qualified appointments for the Sales Department.
• Confirm upcoming appointments and maintain consistent communication with customers.
• Follow up with customers who have not yet scheduled or completed a dealership visit.
• Follow up after visits to maintain customer relationships and assist with next steps.
• Accurately document all customer communication and activity in the CRM.
• Work with BDC management, Sales Associates, and Sales Managers to maximize appointment opportunities.
• Maintain follow-up and meet established performance goals.

Skills

Customer service

Appointment scheduling

Call center

Communication

Data entry

Organizational skills

Multitasking

Teamwork

Phone etiquette

Goal-oriented

Education

High School diploma or GED

Job description

Sales Customer Experience & Appointment Specialist

Toyota of Hattiesburg | Business Development Center (BDC)
Full-Time | Monday–Friday

Toyota of Hattiesburg is looking for a motivated, customer-focused Sales Customer Experience & Appointment Specialist to join our Business Development Center. This is a full-time, Monday–Friday position focused on connecting prospective customers with our sales team, building relationships, and scheduling qualified sales appointments.

This is an excellent opportunity for someone who enjoys communicating with people, is comfortable working in a fast-paced environment, and is motivated by achieving goals while delivering an outstanding customer experience.

Responsibilities

• Respond promptly and professionally to incoming sales leads from phone, internet, text, and other digital channels
• Answer inbound sales calls and assist customers with vehicle inquiries
• Make outbound calls, texts, and emails to prospective and existing customers
• Identify customer needs and provide helpful, accurate information
• Schedule qualified appointments for the Sales Department
• Confirm upcoming appointments and maintain consistent communication with customers
• Follow up with customers who have not yet scheduled or completed a dealership visit
• Follow up after dealership visits to maintain customer relationships and assist with next steps
• Accurately document all customer communication and activity in the dealership CRM
• Work closely with BDC management, Sales Associates, and Sales Managers to maximize appointment opportunities
• Maintain consistent follow-up and meet established performance goals for calls, contacts, appointments, shows, and sales
• Provide a professional, friendly, and positive customer experience during every interaction

Schedule

Monday–Friday | Full-Time

Enjoy a consistent weekday work schedule while building a career in the automotive industry.

What We're Looking For

• Excellent verbal and written communication skills
• Strong customer service and relationship-building abilities
• Comfortable making and receiving a high volume of phone calls
• Ability to communicate effectively through phone, text, and email
• Strong computer and data-entry skills
• Excellent organizational and follow-up skills
• Ability to multitask and manage multiple customer conversations
• Positive attitude and professional demeanor
• Dependable, punctual, and team-oriented
• Goal-driven with the ability to work in a performance-based environment
• Automotive experience is helpful but not required

Customer service, call center, appointment setting, inside sales, telemarketing, hospitality, retail sales, or other related experience is a plus.

Education & Experience

High School Diploma or GED required.

One to two years of customer service, sales, call center, telemarketing, or related experience is preferred; however, we are willing to train the right candidate who demonstrates strong communication skills, dependability, and a desire to succeed.

Benefits

Toyota of Hattiesburg offers a competitive benefits package, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan
• Paid Vacation
• Direct Deposit
• Employee Service Discounts
• Training and Development
• Opportunities for Career Growth

About Toyota of Hattiesburg

Toyota of Hattiesburg has proudly served Hattiesburg and the surrounding communities for more 50 years. As a locally owned dealership, we believe that providing an exceptional customer experience starts with having a great team.

We are looking for talented, motivated individuals who want more than just a job. Whether you're beginning your automotive career or bringing experience from customer service or sales, Toyota of Hattiesburg offers an opportunity to learn, grow, and build a rewarding career.

If you are a strong communicator, enjoy helping people, and thrive in a goal-oriented team environment, we want to hear from you.