Automotive BDC Associate: Convert Leads & Book Appointments

Fred Martin Superstore; Barberton, Northern (OH, KY); Hybrid; USD 40,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) with company match

Paid time off

Five‑day work week

Paid training

Family-owned

Growth opportunities

Job summary

Fred Martin Superstore in Ohio is seeking an Automotive Sales BDC Associate to connect with customers via phone, text, email, and chat, converting internet leads into showroom appointments and ensuring a superior customer experience from first contact to showroom visit.

The role offers a strong earning potential with a competitive base pay and unlimited monthly commission, plus benefits and growth opportunities in a family-owned, customer-focused team.

Qualifications

• Automotive BDC or sales experience is a plus.
• Customer service or call center experience is a plus.
• Comfortable making and receiving a high volume of phone calls.
• Strong communication and follow-up skills.
• Self‑motivated, competitive, and results‑driven.
• Positive attitude and strong work ethic.
• Comfortable using computers and multiple systems.
• Organized and able to multitask.
• Professional appearance and communication.
• Valid driver's license and clean driving record.
• Ability to pass a background check and drug screening.
• Bilingual Spanish is a plus.

Responsibilities

• Respond quickly and professionally to internet leads and customer inquiries.
• Contact customers by phone, text, email, and chat.
• Ask questions to understand customer needs and buying plans.
• Build rapport and create strong customer relationships.
• Set and confirm showroom appointments.
• Follow up with leads and previous customers.
• Maintain accurate notes and follow-up tasks in the CRM.
• Assist with overflow calls and general dealership inquiries.
• Work closely with the sales team to create opportunities.

Skills

Communication

Customer service

Bilingual Spanish

CRM usage

Multitasking

Tools

CRM systems

Job description

Fred Martin Superstore in Ohio is seeking an Automotive Sales BDC Associate to connect with customers via phone, text, email, and chat, converting internet leads into showroom appointments and ensuring a superior customer experience from first contact to showroom visit.

The role offers a strong earning potential with a competitive base pay and unlimited monthly commission, plus benefits and growth opportunities in a family-owned, customer-focused team.