Appointment Scheduler

OPEN ROAD AUTO GROUP; Kenvil (NJ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Benefits package (medical, dental, etc

Paid vacation and holidays

401(k) with company match

Paid training and career development

Employee vehicle purchase program

Advancement opportunities

Team-oriented environment

Job summary

Open Road Automotive Group in New Jersey is seeking a friendly Automotive BDC Appointment Coordinator to join our fast-paced Business Development Center. You will be the first point of contact for prospective and existing customers, scheduling appointments and guiding them through their automotive journey.

This role emphasizes clear communication via phone, text, email, and chat, meticulous documentation in the CRM, and collaboration with sales and service teams to ensure a seamless experience.

Qualifications

• Experience in BDC, call center, or customer service is a plus
• Excellent communication and people skills
• Strong organization and multitasking abilities
• Comfort with CRM software and Microsoft Office
• Willing to work evenings and Saturdays as scheduled

Responsibilities

• Respond promptly to inbound leads via phone, email, text, and chat.
• Schedule and confirm sales and service appointments.
• Follow up on missed appointments and service reminders.
• Build rapport and deliver exceptional customer service.
• Document all communications in the CRM.
• Coordinate with sales and service teams for a seamless experience.
• Meet daily, weekly, and monthly appointment and performance goals.
• Maintain a positive, professional, customer-first attitude.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Customer service

Tools

CRM software

Microsoft Office

Job description

Automotive BDC Appointment Coordinator

Automotive BDC Appointment Coordinator | Customer Service | Dealership Careers | Hiring Now

Drive Customer Connections. Build Relationships. Grow Your Career.

Open Road Automotive Group is seeking an enthusiastic and customer-focused Automotive BDC Appointment Coordinator to join our growing Business Development Center (BDC). If you enjoy helping people, communicating by phone, text, email, and chat, and thrive in a fast-paced environment, this is an excellent opportunity to build a rewarding career in the automotive industry.

As a BDC Appointment Coordinator, you will be the first point of contact for prospective and existing customers, helping schedule appointments, answer inquiries, and create an exceptional customer experience that drives dealership success.

Responsibilities

• Respond promptly to inbound sales and service leads via phone, email, text, and online chat.
• Schedule and confirm sales and service appointments.
• Follow up with customers regarding missed appointments, unsold opportunities, and service reminders.
• Build rapport and provide exceptional customer service with every interaction.
• Accurately document all customer communications in the dealership CRM.
• Coordinate with the sales and service teams to ensure a seamless customer experience.
• Meet daily, weekly, and monthly appointment and performance goals.
• Maintain a positive, professional, and customer-first attitude.

Qualifications

• Previous BDC, call center, customer service, hospitality, or automotive experience is a plus but not required.
• Outstanding communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable using computers, CRM software, and Microsoft Office.
• Positive attitude with a desire to learn and succeed.
• Ability to work evenings and Saturdays as scheduled.

Why Join Open Road Automotive Group?

• Competitive hourly pay plus performance bonuses
• Comprehensive medical, dental, and vision benefits
• Paid vacation and holidays
• 401(k) with company match
• Paid training and ongoing career development
• Employee vehicle purchase program
• Opportunities for advancement within one of the region's leading automotive groups
• Professional, supportive, and team-oriented work environment

If you're passionate about delivering outstanding customer service and helping customers begin their automotive journey, and become part of the Open Road Automotive Group team!