Automotive BDC Appointment Coordinator — Customer Focus

OPEN ROAD AUTO GROUP; Kenvil (NJ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Benefits package (medical, dental, etc

Paid vacation and holidays

401(k) with company match

Paid training and career development

Employee vehicle purchase program

Advancement opportunities

Team-oriented environment

Job summary

Open Road Automotive Group in New Jersey is seeking a friendly Automotive BDC Appointment Coordinator to join our fast-paced Business Development Center. You will be the first point of contact for prospective and existing customers, scheduling appointments and guiding them through their automotive journey.

This role emphasizes clear communication via phone, text, email, and chat, meticulous documentation in the CRM, and collaboration with sales and service teams to ensure a seamless experience.

Qualifications

• Experience in BDC, call center, or customer service is a plus
• Excellent communication and people skills
• Strong organization and multitasking abilities
• Comfort with CRM software and Microsoft Office
• Willing to work evenings and Saturdays as scheduled

Responsibilities

• Respond promptly to inbound leads via phone, email, text, and chat.
• Schedule and confirm sales and service appointments.
• Follow up on missed appointments and service reminders.
• Build rapport and deliver exceptional customer service.
• Document all communications in the CRM.
• Coordinate with sales and service teams for a seamless experience.
• Meet daily, weekly, and monthly appointment and performance goals.
• Maintain a positive, professional, customer-first attitude.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Customer service

Tools

CRM software

Microsoft Office

Job description

Open Road Automotive Group in New Jersey is seeking a friendly Automotive BDC Appointment Coordinator to join our fast-paced Business Development Center. You will be the first point of contact for prospective and existing customers, scheduling appointments and guiding them through their automotive journey.

This role emphasizes clear communication via phone, text, email, and chat, meticulous documentation in the CRM, and collaboration with sales and service teams to ensure a seamless experience.