Automotive B Level Service Technician

Nissan of Hendersonville; Hendersonville (NC); Vor Ort; USD 41.000 - 48.000; Vollzeit

Benefits dieser Stelle

Tremendous product & inventory

Ongoing company-wide training

Strong company reputation

Growth opportunities

Professional, enthusiastic &  

supportive working environment

Zusammenfassung

Nissan of Hendersonville is seeking an Automotive B Level Service Technician to deliver high-quality maintenance and repair services and ensure exceptional customer experiences. Your work ethic and attention to detail directly impact customer satisfaction and the success of our service department.

You will troubleshoot, diagnose, and perform repairs with a strong emphasis on first-visit quality, while maintaining professional interactions and adherence to safety standards.

Qualifikationen

• Experience performing warranty and non-warranty inspections, diagnostics, maintenance and repairs on various vehicle makes/models.
• Proven ability to meet or exceed performance and customer satisfaction goals.
• Strong communication with professional appearance and work ethic.

Aufgaben

• Troubleshoot and diagnose customer vehicle concerns using current technical tools and resources.
• Provide courteous and respectful interactions with customers.
• Greet customers near the Service Drive and acknowledge them promptly.
• Review technical publications and service updates to stay informed.
• Deliver safe, reliable vehicle service on the first visit when possible.
• Address original customer concerns before suggesting additional services.
• Inspect vehicles to identify maintenance opportunities per local area and factory guidelines.
• Return vehicles clean or cleaner than received.
• Participate in factory and in-house training to enhance skills.
• Complete all required paperwork accurately and attach shop forms to repair orders.
• Perform additional duties as assigned by management.
• Maintain punctuality, professionalism, and wear a clean uniform.

Kenntnisse

Customer service

Communication

Problem-solving

Reading & following instructions

Ausbildung

High school diploma or equivalent

ASE certification

Technical/trade school degree preferred

Tools

Asist terminal

Diagnostic tools

Jobbeschreibung

About Nissan of Hendersonville

Nissan of Hendersonville is committed to delivering excellent automotive service and customer satisfaction. We value professionalism, integrity, and a strong work ethic in all our team members.

Job Details

• Salary: $30 to $35 per hour
• Job Type: Full Time
• Location: Hendersonville, NC 28792

Position Overview

As an Automotive B Level Service Technician, you will play a key role in delivering high-quality vehicle maintenance and repair services while ensuring exceptional customer experiences. Your work habits and ethics directly impact customer satisfaction and the success of our service department.

Primary Responsibilities

• Accurately troubleshoot and diagnose customer vehicle concerns using current technical tools and resources.
• Provide courteous and respectful interactions with all customers.
• Serve as a secondary customer greeter near the Service Drive to acknowledge customers promptly.
• Stay informed by reviewing technical publications, Service Comm updates, and Asist terminal operations.
• Deliver safe, reliable vehicle service as promised on the first visit.
• Resolve all original customer concerns before discussing additional services.
• Inspect vehicles thoroughly to identify maintenance or repair opportunities based on local area and factory recommendations.
• Return vehicles to customers clean or cleaner than when received.
• Participate in factory-sponsored and in-house training programs to enhance technical skills.
• Complete all required paperwork accurately and attach necessary shop forms to repair orders.
• Perform additional duties as assigned by the Service Manager, Assistant Service Manager, or Group Leader.
• Maintain punctuality, professionalism, and wear a clean uniform daily.

Work Environment and Culture

Join a professional and supportive team that promotes growth and values your skills. We provide ongoing training to help you excel and advance your career in the automotive service field.

Qualifications

• Experience in performing warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models.
• Proven ability to meet or exceed performance and customer satisfaction goals.
• Strong communication skills with a professional appearance and work ethic.
• Positive attitude and high-energy personality.
• Excellent customer service skills and interpersonal abilities.
• Ability to read, comprehend, and follow written instructions.
• Sound judgment and problem-solving skills.
• Valid state driver’s license with a good driving record.

Education and Certifications

• High school diploma or equivalent required.
• Technical aptitude demonstrated by ASE certification.
• Technical or trade school degree preferred.

WHAT WE OFFER:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties an ritivies. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.