Automotive Assistant Service Advisor / BDC

Basney Automotive Group; South Bend, Northern (IN, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401K

Paid Vacation

Paid Holidays

Paid Training

Job summary

Basney Automotive Group is seeking an entry‑level Service Assistant to support service staff and help manage vehicle flow at our South Bend location. You will assist with check-ins, vehicle delivery, and loaner responsibilities while delivering friendly, professional customer service.

Ideal candidates will have a positive attitude, reliability, and a clean driving record. Automotive exposure is a plus, and a high school diploma is required.

Qualifications

• Automotive experience preferred but not required.
• High school diploma or equivalent.
• Professional attitude and the ability to deliver best-in-class customer service.
• Reliable transportation to and from work every single day.
• Valid driver's license and clean driving record.

Responsibilities

• Assist Service Staff with vehicle check in.
• Create and manage repair orders for Inventory vehicles.
• Retrieve and check in loaner vehicles before and after customer use.
• Assist and train under Service Advisors to fill Advisor position during Vacation and Sick Days.
• Drive vehicles to and from service lane, service stalls, and parking lot as needed.
• Retrieve and deliver vehicles from property locations.
• Assist with incoming phone calls.
• Placed scheduling calls as needed/directed.
• Perform other duties as assigned.

Skills

Customer service

Positive attitude

Reliability

Communication

Education

High school diploma or equivalent

Job description

The Basney family’s history in the automotive business dates back to the 1970's. Our mission is to continue to provide top quality automotive products and services with great value and outstanding customer satisfaction. We consider our work environment to be one of the finest in the area want to keep it this way throughout your employment. It is very important that every employee be treated as an individual and an important contributor to the operation of our organization.

Responsibilities

• Assist Service Staff with vehicle check in.
• Create and manage repair orders for Inventory vehicles
• Retrieve and check in loaner vehicles before and after customer use.
• Assist and train under Service Advisors to fill Advisor position during Vacation and Sick Days.
  • Commission earned per day filling in.
• Drive vehicles to and from service lane, service stalls, and parking lot as needed.
• Retrieve and deliver vehicles from property locations.
• Assist with incoming phone calls.
• Placed scheduling calls as needed/directed.
• Perform other duties as assigned.

Benefits

• Medical, Dental and Vision Insurance
  • $0 deductible opportunity with annual wellness screening
  Life insurance and Disability
• 401K
• Paid Vacation
• Paid Holidays
• Paid Training

Qualifications

• Automotive experience preferred but not required
• Positive attitude, can-do mentality, confident, outgoing personality eagerness to improve
• High school diploma or equivalent
• Professional attitude and the ability to deliver best-in-class customer service
• Reliable transportation to and from work every single day
• Valid driver's license and clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.