Automotive Assistant Service Advisor / BDC

Basney BMW Mazda; South Bend (IN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

Life insurance

Disability insurance

401(k)

Paid vacation

Paid holidays

Paid training

Job summary

Basney BMW Mazda in South Bend, Indiana is seeking a Service Porter to support the service team with vehicle check-in, loaner management, and parking lot workflow. You will handle check-ins, move vehicles, and assist with daily service operations as needed.

We value a positive attitude, reliability, and a commitment to best-in-class customer service. Training is provided, with opportunities to fill in for Service Advisors during vacations and illness when needed.

Qualifications

• Automotive experience preferred but not required.
• Positive attitude and can-do mentality.
• High school diploma or equivalent.
• Professional and customer-focused demeanor.
• Reliable transportation to and from work daily.
• Valid driver's license with clean record.

Responsibilities

• Assist Service Staff with vehicle check in.
• Create and manage repair orders for Inventory vehicles
• Retrieve and check in loaner vehicles before and after customer use.
• Assist and train under Service Advisors to fill Advisor position during Vacation and Sick Days.
• Drive vehicles to and from service lane, service stalls, and parking lot as needed.
• Retrieve and deliver vehicles from property locations.
• Assist with incoming phone calls.
• Placed scheduling calls as needed/directed.
• Perform other duties as assigned.

Skills

Customer service

Professional attitude

Reliable transportation

Valid driver's license

Team player

Education

High school diploma or equivalent

Job description

The Basney family’s history in the automotive business dates back to the 1970's. Our mission is to continue to provide top quality automotive products and services with great value and outstanding customer satisfaction. We consider our work environment to be one of the finest in the area want to keep it this way throughout your employment. It is very important that every employee be treated as an individual and an important contributor to the operation of our organization.

Responsibilities

• Assist Service Staff with vehicle check in.
• Create and manage repair orders for Inventory vehicles
• Retrieve and check in loaner vehicles before and after customer use.
• Assist and train under Service Advisors to fill Advisor position during Vacation and Sick Days.
  • Commission earned per day filling in.
• Drive vehicles to and from service lane, service stalls, and parking lot as needed.
• Retrieve and deliver vehicles from property locations.
• Assist with incoming phone calls.
• Placed scheduling calls as needed/directed.
• Perform other duties as assigned.

Benefits

• Medical, Dental and Vision Insurance
  • $0 deductible opportunity with annual wellness screening
  Life insurance and Disability
• 401K
• Paid Vacation
• Paid Holidays
• Paid Training

Qualifications

• Automotive experience preferred but not required
• Positive attitude, can-do mentality, confident, outgoing personality eagerness to improve
• High school diploma or equivalent
• Professional attitude and the ability to deliver best-in-class customer service
• Reliable transportation to and from work every single day
• Valid driver's license and clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.