Automotive Assistant Manager

Monro, Inc.; City of Binghamton (NY); On-site; Full time

Job summary

A leading automotive service provider seeks an Automotive Assistant Manager in Binghamton, NY. This full-time role involves managing store operations, ensuring customer satisfaction, and supporting technicians. Ideal candidates will have retail experience, strong leadership skills, and a commitment to safety and quality service.

Benefits

Paid Vacation

Certifications Reimbursement

401(k)

Healthcare

Employee Discounts

Career Growth Opportunities

Qualifications

• At least two years retail experience or equivalent.
• Preferred ASE certification and State Inspection License.

Responsibilities

• Manage store operations and ensure excellent customer service.
• Schedule guest appointments efficiently to optimize technician productivity.
• Oversee inventory management and maintain store cleanliness.

Skills

Leadership

Communication

Problem-Solving

Customer Service

Organizational Skills

Education

High School Diploma

Job description

Join to apply for the Automotive Assistant Manager role at Monro, Inc.

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, with a people-first approach that values every guest and teammate. Headquartered in Rochester, NY, we have grown to nearly 1,300 auto repair shops across 32 states, supporting 16 brands. Our mission is to provide the highest quality tire and auto service in the industry, fostering a team-oriented environment where helping others and integrity are valued. Opportunities are available in retail locations, field management, and our Store Support Center.

Job Description

About The Role:

The Assistant Manager is a full-time, hourly position serving as a key holder and manager on duty. Responsibilities include managing store operations, ensuring excellent customer service, and assisting in achieving performance and profitability goals. The role involves communicating effectively with guests and team members, maintaining store standards, and supporting technicians.

Salary Range: $16.00 - $20.00 per hour, plus incentives.

Responsibilities:

1. Schedule guest appointments efficiently to optimize technician productivity.
2. Promote sales through informing guests about products and promotions.
3. Address guest needs and build customer relationships.
4. Assist technicians in communicating repair needs.
5. Maintain store cleanliness and organization.
6. Oversee inventory management.
7. Guide and support technicians and organize workflow.
8. Adhere to safety standards and company policies.
9. Perform Store Manager functions as needed.
10. Other duties as assigned.

Qualifications:

1. High School Diploma or equivalent.
2. At least two years retail experience or equivalent.
3. Flexible availability including evenings, weekends, and holidays.
4. Preferred ASE certification and State Inspection License.
5. Strong leadership, communication, and problem-solving skills.
6. Valid driver’s license with good MVR.

Profile Summary:

• Basic automotive maintenance skills.
• Strong data collection and decision-making abilities.
• Excellent customer service and communication skills.
• Organizational and time management skills.

Work Environment & Physical Requirements:

Work occurs in an automotive shop environment with exposure to noise, weather, chemicals, and physical demands including lifting up to 75 lbs., standing, and reaching.

Additional Information

Benefits include: incentives, paid vacation, certifications reimbursement, 401(k), healthcare, employee discounts, and career growth opportunities.

Monro Inc. is an Equal Opportunity Employer. We value diversity and inclusion in our workforce.

Growth Opportunity:

We support career development through training, certifications, and educational programs at Monro University.