Automotive Advisor- Service Manager

Mass Diesel Performance; Walpole (MA); On-site; USD 27,552 - 82,656; Full time

Benefits offered by this job

Employee discount

Health insurance

Paid time off

401k

Job summary

Mass Diesel Performance in Massachusetts seeks a Service Advisor/Manager to lead front-office operations, greet customers, schedule appointments, write estimates, and coordinate with technicians. Ideal candidates have automotive experience and a customer-service mindset.

The role offers a stable, long-term position with growth potential. Responsibilities include managing technicians, delivering pricing estimates, maintaining shop organization, and promoting services.

Qualifications

• Minimum of 2 years of service experience in automotive or related field.
• General automotive knowledge and familiarity with auto repair processes.
• Excellent customer service disposition and professional demeanor.
• Strong communication skills and ability to interact with customers and staff.
• Proven sales skills and ability to upsell maintenance and services.
• Leadership ability to manage and dispatch technicians and shop staff.

Responsibilities

• Manage and direct automotive and general service technicians in daily shop operations.
• Deliver exceptional customer service, listen to customers, and consult on needs and repairs.
• Provide pricing estimates and discuss recommended services with customers.
• Coordinate scheduling, appointments, and influx of work to ensure timely completion.
• Oversee vehicle inspections, troubleshoot, and build repair orders; source parts as needed.
• Lead, train, and supervise up to five employees; maintain inventory and shop organization.

Skills

Customer service

Leadership

Communication

Sales

Scheduling

Estimating

Team management

Job description

Looking for a Service advisor service/manager for a small Gas diesel light duty repair shop

Our very busy Repair Shop is looking for a Service Manager Service Advisor to assist within our established, independent owned shop. We run a clean organized office and environment.

Daily duties would include scheduling incoming appointments, greeting our customers, directing technicians, writing estimates, ordering parts from our suppliers, informing customers of needs and recommended maintenance, in order to maintain our front office and making our customers feel appreciated.

Women are encouraged to apply, and the ideal candidate will have some automotive experience with a working knowledge of the industry. as a Technician or Advisor or a Manager. We expect our ideal candidate to:

• Have a desire to work in the automotive field.


• Be neat, organized and well groomed.


• Serve our customers with a smile.


• Thrive in a busy environment.


• Is looking for a long term position with growth potential.


• 5 Day work week-Be on Time

If you have previously worked as a Mechanic, Lube Tech, in Sales with some knowledge of customer service in auto industry we would like to talk to you.

We are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through years of automotive repair experience.

As an automotive service/advisor manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers and deal with all situations


• Following up with customers, services requested, estimated completion times etc


• Oversee complete vehicle inspections and then make comprehensive recommendations - building computerized repair orders and sourcing parts


• Deliver and discuss pricing estimates with customers as well as promoting shop services


• Lead, manage, and train team while keeping in tune with our companies outlook


• Supervise up to 5 employees


• Oversee technicians’ inspections, diagnosing and repairing of domestic light duty trucks


• Maintain inventory counts


• Overall cleanliness and organization of the facility


• Other duties as assigned Managing the techs and keep theem going thru day to meet expectations of the day


• A minimum of 2 years of service experience


• General automotive knowledge


• Excellent customer service disposition


• Good communication skills


• Excellent selling skills


• Leadership ability to dispatch work to techs


• Team building skill

Benefits:

• Employee discount


• Health insurance


• Paid time off


• 401k

Schedule:

• Monday to Friday 8-5-5:30

Supplemental Pay:

• The probationary period is 90 days from start-date. During this period you will be evaluated for quality of work as well as your fitment in the workplace. Exemplary work is expected throughout the entire probationary period, and is expected during your entire employment following this period. Your ability to do as asked. If you do not follow these guidelines of what is asked you will be terminated.

Job Type: Full-time

Pay: $20.00-60.00 per hour or we can work commission based or Salary based. Can discuss in person

Work Location: In person Shop is in Bellingham Mass