Service Advisor

Car-Mart, Inc.; Austin, Northern (TX, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Plan

Vision Plan

Life Insurance Plan

401(K) with employer match

Stock Purchase Plan

Paid Time Off

Career Path Opportunities for advance

Job summary

Car-Mart, Inc. in Austin, TX is seeking a dynamic Service Advisor to join our automotive service team. You will interact with customers, assess vehicle needs, and contribute to positive service experiences.

The role requires prior automotive service experience and strong customer service skills. We offer medical, vision, life, 401(k) with employer match, stock purchase, PTO, and career-path opportunities. Employment is contingent on background checks and licensure as applicable.

Qualifications

• Previous automotive service experience and excellent customer service skills.
• Ability to determine repairs by road test and visual inspection.
• Strong communication with managers and customers.

Responsibilities

• Determines need for repairs by road test, by use of mechanical testing devices, or by questioning customer about vehicle performance.
• Estimates cost of repair and works within budget.
• Maintains a detailed repair log with costs of parts and labor.
• Reviews work tickets and ensures timely payment by submitting invoices.
• Directly supervise the mechanic.
• Shop for parts online or from local vendors.
• Communicates repair issues with Manager and customers.

Skills

Customer service

Automotive service experience

Communication skills

Tools

Diagnostic tools

Job description

Compensation; $18-$22 based on experience

We are seeking a dynamic and self-motivated Service Advisor to join our friendly team. If you have previous experience in automotive service, excellent customer service skills, and a passion for creating positive customer experiences, we want to hear from you. As a part of our team, you will have the opportunity to interact with diverse customers, showcase your creativity, and contribute to our success. Join a company recognized by Forbes as one of America’s Best Mid-Size Employers!

Duties and Responsibilities:

• Determines need for repairs by road test, by use of mechanical testing devices, by questioning customer about vehicle's performance, or by visual inspection of vehicle.
• Estimates cost of repair and works within budget.
• Maintains a detailed repair log with costs of parts and labor for repaired vehicles.
• Reviews work tickets and turns in invoices to Office Manager to ensure payment in a timely manner.
• Directly supervise the mechanic.
• Shop for parts online or local vendors.
• Communicates repair issues with Manager and customers.
• Inspects new inventory vehicles.
• Compares shops to find the lowest repair costs, protects company interests.
• Other duties and responsibilities as assigned by your direct manager.
• Follow company policies and procedures and support company mission, vision, values, and standards of ethics.
• Daily attendance required to ensure all duties are completed in a timely fashion.
• Medical Plan
• Vision Plan
• Life Insurance Plan
• 401(K) with employer match
• Stock Purchase Plan
• Paid Time Off
• Career Path Opportunities for advancement

Employment is contingent upon your pre-employment background review, drug test, satisfactory MVR, and any state or local requirements for necessary licensure, as applicable.

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.