Automotive Administrative Assistant — Warranty & Service Ops

Bay Ridge Honda; New York (NY); On-site; USD 42,000 - 55,000; Full time

Job summary

Bay Ridge Automotive in Brooklyn, NY is seeking an organized Administrative Assistant to support our Fixed Operations Director across service and parts. This hands-on role keeps track of details, follows up on open items, communicates with customers and staff, and ensures important work finishes on time.

Responsibilities include processing warranty claims, reviewing repair orders, coordinating with service teams, and maintaining records.

Qualifications

• Must have strong organizational skills and attention to detail.
• Punctuality, reliability, and follow-through.
• Proficient with spreadsheets, email, and multiple software systems.
• Clear, professional communication with customers and coworkers.
• Ability to manage multiple open tasks and prioritize deadlines.
• Good judgment and discretion with sensitive information.

Responsibilities

• Assist with preparing, submitting, tracking, and following up on warranty claims.
• Review repair orders and paperwork for missing info, errors, and delays.
• Research rejected/unpaid/aging claims and resolve with team members.
• Reconcile warranty payments and maintain records of balances and status.
• Communicate with customers about service questions and coordinate follow-up with management.
• Track open customer issues through resolution to ensure no unanswered calls or messages.
• Support the Fixed Operations Director with reports, spreadsheets, correspondence, scheduling, and daily priorities.
• Process invoices, forms, and other service and parts paperwork accurately.
• Communicate with service advisors, technicians, parts staff, accounting, and manufacturer reps to obtain needed information.
• Maintain organized digital and physical records and help improve department processes.

Job description

Bay Ridge Automotive in Brooklyn, NY is seeking an organized Administrative Assistant to support our Fixed Operations Director across service and parts. This hands-on role keeps track of details, follows up on open items, communicates with customers and staff, and ensures important work finishes on time.

Responsibilities include processing warranty claims, reviewing repair orders, coordinating with service teams, and maintaining records.