Automotive Admin Specialist: Warranty & Service Ops

Bay Ridge Honda; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Bay Ridge Automotive is seeking an organized Administrative Assistant to support the Fixed Operations Director across service and parts operations. This hands-on role requires attention to detail, reliable follow-through, and strong communication with customers and staff.

You will process warranty claims, review orders, research issues, reconcile payments, and maintain orderly records. The position demands multitasking and independent work in a busy dealership environment.

Qualifications

• Excellent organization and attention to detail are essential.
• Strong computer skills: spreadsheets, email, and multiple software systems.
• Clear, professional communication with customers and coworkers is required.
• Ability to manage several open tasks and prioritize deadlines.

Responsibilities

• Assist with preparation, submission, tracking, and follow-up of manufacturer warranty claims.
• Review repair orders and paperwork for missing info, errors, and delays.
• Research rejected or aging claims and coordinate with team to resolve them.
• Help reconcile warranty payments and maintain records of balances and claim status.
• Speak with customers regarding service questions and complaints, document concerns, and coordinate follow-up with management.
• Track open customer issues through resolution to ensure timely responses.
• Support the Fixed Operations Director with reports, spreadsheets, correspondence, scheduling, and daily administrative priorities.
• Process invoices, forms, and service/parts paperwork accurately.
• Communicate with service advisors, technicians, parts staff, accounting, and manufacturers to obtain needed information.
• Maintain organized digital and physical records and suggest process improvements where issues recur.

Skills

Organizational skills

Attention to detail

Computer literacy

Communication skills

Multitasking

Customer service

Tools

Spreadsheet software

Email clients

CRM systems

Job description

Bay Ridge Automotive is seeking an organized Administrative Assistant to support the Fixed Operations Director across service and parts operations. This hands-on role requires attention to detail, reliable follow-through, and strong communication with customers and staff.

You will process warranty claims, review orders, research issues, reconcile payments, and maintain orderly records. The position demands multitasking and independent work in a busy dealership environment.