Automotive Acquisition Specialist (Subaru)

Sheehy Auto Stores; Hagerstown (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Paid Time Off (PTO), beginning your 1s

Paid Maternity & Paternity Leave (when

Ongoing Paid Training

Career Growth & Advancement Opportu

401(k) Retirement Plan + Profit Shari

Job summary

Sheehy Subaru of Hagerstown is seeking an Acquisition Specialist to drive pre-owned vehicle acquisitions directly from customers. You will leverage data mining tools and multiple lead sources to identify opportunities while coordinating with sales managers to maximize profits and customer satisfaction.

Ideal candidates bring strong customer service experience; automotive sales background is not required. This fast-paced team emphasizes collaboration, process efficiency, and delivering a

Qualifications

• Sales or customer service experience desired but not required.
• Ability to learn data mining tools such as eLeads.
• Strong communication, relationship-building, and organizational skills.

Responsibilities

• Welcome service customers in the lounge and reach out by phone, email, and text.
• Offer a complimentary appraisal to service customers and perform appraisals in VinCue.
• Collaborate with the Used Car Manager on appraisals.
• Invite customers to check out or test drive Subaru models.
• Share the benefits of upgrading to encourage a trade or sale.
• Uncover acquisition opportunities through channels including CarGurus.
• Print daily handouts and partner with service on documentation flow.
• Distribute and manage STUA program materials and related opportunities.
• Hand customers off to a sales consultant smoothly to avoid starting over.
• Keep experience consistent from appraisal through sale.

Skills

Customer service

Data mining

Sales training

Verbal communication

Written communication

Relationship building

Organizational skills

Team player

Tools

eLeads

VinCue

Xtime

Subaru Care Connect

CarGurus

CRM

Excel

Job description

Acquisition Specialist

Sheehy Subaru of Hagerstown is seeking an Acquisition Specialist to join our team! In this role, you will focus on acquiring pre‑owned vehicles directly from customers, streamlining the process for both the dealership and the seller. You’ll leverage a variety of lead sources and data mining tools to identify acquisition opportunities, while collaborating closely with sales managers to achieve profit goals and maintain high levels of customer satisfaction.

We’re looking for someone with a passion for delivering exceptional customer service. Automotive sales experience is not required—if you have a strong background in customer service, business development, or lead generation, this could be the perfect fit. Join a fun, fast‑paced environment where your contributions make a real impact and help drive customer loyalty.

Benefits Include

• Health, Dental, and Vision Insurance
• Paid Time Off (PTO), beginning your first day
• Paid Maternity & Paternity Leave (after one year of service)
• Ongoing Paid Training
• Career Growth & Advancement Opportunities
• 401(k) Retirement Plan + Profit Sharing

Responsibilities

• Welcome service customers in the lounge, and reach out by phone, email, and text to those who’ve dropped off their vehicle.
• Offer a complimentary appraisal to every service customer and perform appraisals as requested in VinCue (training provided).
• Collaborate with the Used Car Manager on appraisals.
• Invite customers to check out or test drive the latest Subaru models.
• Share the benefits of upgrading in a genuine, enthusiastic way that encourages a trade or outright sale.
• Uncover acquisition opportunities through every available channel, including online channels like Sheehy Buys Cars and CarGurus.
• Print daily handouts from the service ledger and partner with the service team on documentation flow.
• Distribute and manage Subaru Trade Up Advantage (STUA) program materials.
• Work additional STUA opportunities, including the Customer Engagement Report, lease‑ends, and custom filters.
• Hand customers off to a sales consultant smoothly, so they never have to start the process over.

Keep the experience consistent and welcoming from appraisal through a potential sale

• Complete vehicle purchase paperwork for outright sales.

Keep accurate records of customer interactions and acquisition attempts in the CRM.

• Help create and maintain introductory videos explaining our services and process.

Track and report acquisition results and success rates daily, weekly, and monthly in a shared Microsoft Excel document.

Tools and Resources

• Xtime and Subaru Care Connect to review and pre‑plan next‑day appointments.

VinCue for completing vehicle appraisals.

Access to repair order copies for key vehicle info and repair insights.

An introductory email template that can be sent to upcoming service appointments introducing the Trade Up program.

Point‑of‑sale posters and table toppers introducing you, our Vehicle Acquisition Specialist and the process.

Requirements

Ability to pass a pre‑employment background check, Motor Vehicle Record (MVR) check, and drug screen.

• Sales or customer service experience (retail, restaurant, call center, etc.) preferred but not required—sales training provided.
• Ability to learn and use data mining tools (eLeads experience a plus).
• Strong customer service, organizational, and relationship‑building skills.
• Excellent verbal and written communication abilities.
• Outgoing personality with the ability to develop lasting relationships.
• Driven, competitive, and collaborative team player.
• Authorized to work in the U.S.
• Valid, clean, non‑suspended driver’s license.

• Ability to work Monday - Friday: 7:45 AM - 4:30 PM and some Saturdays.

Equal Opportunity Employer

Sheehy Auto Stores is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. Employment decisions are based on qualifications, merit, and business needs—without regard to race, color, religion, gender, age, disability, or other protected characteristics.